Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-23-2013, 03:46 AM   #1
New Camper
 
Join Date: Jul 2013
Location: De
Posts: 1
Does anyone have a phone # I can call about warranty issues with my Elevation 3912...
I keep calling customer service either I leave a message or wait in hold forever. No one calls me back. The dealer wants to fix but needs authorization from Crossroads and no one is getting back to them either!!
Dallen420 is offline   Reply With Quote
Old 07-28-2013, 04:27 AM   #2
New Camper
 
cmecatchu2's Avatar
 
Join Date: Apr 2013
Location: United States
Posts: 6
Be interested to see if you got a response. I have a 2014 with a leak in the slide. They are still waiting for parts.
cmecatchu2 is offline   Reply With Quote
Old 07-28-2013, 06:14 AM   #3
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Quote:
The dealer wants to fix but needs authorization from Crossroads and no one is getting back to them either!!
</span>
</span>
I thought this was Tom's big point about the "12 Promise" that would make it so much easier for owners to get warranty work done so much faster? Was that just a "Promise"?</span>
</span>
4. One-Hour Work Authorizations
Our pledge to our dealers is to quickly and efficiently turn around authorization times within one hour of the dealer request.

I hope you get your trailer fixed soon Donna. It is a shame you are having to deal with them dragging their feet.

__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Old 07-28-2013, 06:54 AM   #4
Full Time Camper
 
Ramn4ver's Avatar
 
Join Date: Jan 2013
Location: Richland. Wa.
Posts: 577
..call early in the morning if you can. That's how I got thru quick
__________________
1998.5 Dodge 3500 4X4 Black Bart. 150k
2013 Rushmore Jefferson
2008 Raptor 299 toy hauler
Ruby & Jade. English Springer Spaniels
Ramn4ver is offline   Reply With Quote
Old 07-28-2013, 08:11 AM   #5
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
You would think they would at least respond to one of their dealers in a timely manner. The Promise, remember........
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 02:05 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.