Closed Thread
 
Thread Tools Search this Thread Display Modes
 
Old 06-29-2016, 07:51 PM   #1
Family Vacation Member
 
lmpres's Avatar
 
Join Date: Jan 2015
Location: nh
Posts: 168
Catastrophic tire/wheel failures, please read

I just returned from the travel from hell. Then upon return, only to find out the real backing Crossroad has for their product. I will try to keep this short to the point, but forgive me if it goes longer. It's been quite a week.

First let me tell you, the Crossroads Cruiser I am talking about was purchased and received in March of 2015. I have towed it approximately 3500 miles since ownership. This NEVER SHOULD HAVE HAPPENED!

We left NH for the Outer Banks 10 days ago. While driving south on 95 in New Haven Ct, a lady drove up to the side of me waiving and pointing to my trailer. I looked back to see the side of my wheel wells blowing in the wind. I quickly pulled over only to discover my tire was missing and my axle inches from the pavement. In order to shorten this story, I will only say, the lug bolts that hold the wheel to the hub had sheared off! I was lucky enough to have the BEST CT state worker ever be the safety vehicle that showed up 40 minutes later after I had called into Good Sam's Roadside Assistance, only to have questions from them being, "Have you called the Manufacture yet?" No! I am trying to stay alive on the side of this crazy highway with rush hour traffic buzzing by me at 70 MPH!!!!!!!!

The unit received considerable damage to the camper side and wheel well from the tire flying off!

I got a mobile repair company to finally come to repair the hub. The Owner/Repairman said he had never seen all 6 bolt shear off like this. He took pictures and we had to get part numbers for replacement bolts. The Crossroads Customer Service contact told him to take pictures and send them to him, they had a recent recall on the same issue. Please take note of this, because it may affect you in the future too!

He replaced the bolts and got us on the road again.

We continued on the trip. I am assuming we got another 2 to 3 hundred miles. We were on what I will describe as a "Hot Wheels" track off ramp. We were at the top and KABOOOOOOM!!!!. My wife starts screaming "Stop the truck, the camper is on fire and smoking!!!!" Obviously, I can't safely stop the truck there in that 1 lane ramp. I pull forward to a safe area and pull off. The tire that flew off the trailer earlier had blown. So we sat to call Good Sam's to get the question, "Is this the same issue you called about this morning?" "No, This is a new issue with the same tire!"

So we get the tire replaced, and on we go. You would hope this is the end of the story. NOOOOOOO

I get the blown tire replaced at a Goodyear store close to the campground we stayed at in MD. The store Manager looks at the tire and says, "That is a failure in quality, this is a newer tire". I agree and ask him to put on a better Goodyear tire and plan on replacing the rest when I return to NH. End of story, right? NOOOOO

On the return trip back to NH, Just south of our last tire issue, my son who has been following me pulls up next and starts pointing to pull over. I do only to find ANOTHER tire is smoking and losing tire pressure! Another exchange with Good Sam's roadside assistance, only to again here from the repairman, "This is a newer tire! These are Junk!"

I limp the unit back into our campground (same as our southern trip) and return to my friendly Goodyear man. I get the 2nd tire replaced only to hear him say, "You gotta get these junk tires off the trailer before your next trip"

So this is what I found through internet research on the side of interstates while waiting for repairmen. Crossroads had a recall for units (which mine was the model of, but one year off) for lug bolts snapping off and leaving the trailer. That the Chinese tires that Crossroads puts on their units have also been the subject to recall for faulty quality. So you would think I would be all set when I contact Crossroads. Think again!!!!!

I contacted Crossroads today only to be quickly rejected because the first repairman in his email put the possible failures on the lugs were the lug quality failure or the bolts tightened excessively. Of course they said it was because "I" tightened them to excess. I told them I had torqued them to their suggestions (110 PSI with a Torque wrench). I was told by the Customer Service rep that my unit wasn't part of the recall. And that the repairman stated it was due to "excessive tightening of the bolts" CRAP. Ever since I have owned this trailer, 1 year and 4 months I have used a torque wrench and found all bolts snug. If they were overtighten, it was done at the factory or the driver delivering the unit!

This is the response you can expect from Crossroads! I cannot explain how upset I am with Crossroads! I have already made a complaint to the US Dot NHTSA. I have spoken to the repairman who replaced the bolts who said he in no way meant to tell them I was at fault for overtightened the bolts. I will be contacting the State AG's office to complain about Crossroads lack of acceptance of responsibility. And will pursue further legal avenues.

The POOR customer service response is unforgivable. The issues above put me and my family in DANGER!!!!!!!!

I will try to attach photo's
Attached Images
File Type: jpg 20160617_095711.jpg (153.0 KB, 37 views)
File Type: jpg 20160617_095915.jpg (126.4 KB, 35 views)
File Type: jpg 20160617_122655.jpg (208.4 KB, 38 views)
File Type: jpg 20160625_172425.jpg (142.8 KB, 35 views)
__________________
2015 Cruiser 322RL
2017 Ford F-350 Lariat Diesel Dually
lmpres is offline  
Old 07-04-2016, 10:57 AM   #2
Full Time Camper
 
r2millers's Avatar
 
Join Date: May 2011
Location: So. Cal.
Posts: 570
Wow. Not a good trip.
Have you contacted Lippert as it looks like their axle?
I've never heard of axle lugs breaking off being too tight. Always due to too loose.
What tires did you have on this unit. The tire looks to have damage on the inside edge. Any thoughts of under trailer damage that could have affected this tire or was this the tire that supported the side missing the tire while driving. It could have easily overheated with that much weight?
Lastly, didn't you feel anything as the wheel came off and the trailer ran without a tire?
Hope no one else got the brunt of a tire rolling down the roadway, freewheeling.
Good luck. Keep us posted.
__________________

Bob and Better Half

2007 F-250 PSD, SW, CC, LB, 2WD
2006 TF32SS Cross Terrain Toy Hauler
Reese 16k slider
r2millers is offline  
Old 07-04-2016, 01:40 PM   #3
Seasonal Camper
 
TxCowboy's Avatar
 
Join Date: Jan 2016
Location: Texas
Posts: 297
The foreign made tires didn't happen to be TowMax, were they?

Lots of threads in this and many other RV forums about issues with those tires.
__________________
Jeff & Laurie -- Full timing in Rockport, Texas
Auggie (our beer-loving English Cocker Spaniel)
Angus (55 pounds of attitude in a 5 pound chihuahua body)

Our home base -- 2018 Grand Design Solitude 375RES -- The "Uno Mas!"
The mobile office -- 2016 Crossroads Hill Country HCT26RB -- The "Poquito Mas!"
Gone but not forgotten: 2015 Heartland Landmark 365 Key West (lost to Hurricane Harvey)
TxCowboy is offline  
Old 07-04-2016, 02:05 PM   #4
Full Time Camper
 
travelin texans's Avatar
 
Join Date: Feb 2016
Location: Texas
Posts: 1,021
You've never twisted off a bolt by overtighten it? I was taught long ago to torque the lugs & check again in a few miles, but DO NOT continually retorque or it weakens the lug bolts by overtightening or crushes/cracks the wheel especially if the wheels are aluminium.
__________________
Danny & Linda
travelin texans is offline  
Old 07-04-2016, 03:21 PM   #5
Site Team
 
mark5w's Avatar
 
Join Date: Sep 2012
Location: PA
Posts: 4,722
I'm not convinced that you have to test the lug nuts before each trip. You don't do it on cars and trucks where there is much much more torque on the wheels and lugs. Think this started long long ago and to me, it's like an old wives tale.
__________________
Mark & Susan
Lehighton, Pennsylvania

'13 Cruiser Patriot 335SS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
mark5w is offline  
Old 07-04-2016, 04:10 PM   #6
Full Time Camper
 
r2millers's Avatar
 
Join Date: May 2011
Location: So. Cal.
Posts: 570
Quote:
Originally Posted by travelin texans View Post
You've never twisted off a bolt by overtighten it? I was taught long ago to torque the lugs & check again in a few miles, but DO NOT continually retorque or it weakens the lug bolts by overtightening or crushes/cracks the wheel especially if the wheels are aluminium.
I've broken many smaller bolts, over tightening. I've never broke off an axle lug by ovetightening it. Anyone else out there ever broke one off? I bet it would take around 175#'s or more to snap. Maybe even strip out the nut first?
How many times have you seen the tire shops just use an impact wrench to tighten?
I always use a torque wrench to know my torque range.
I do agree with Mark about not having to check as often as many recommend but there is more side torsion created when you have tandem or triples and checking isn't a bad thing.
__________________

Bob and Better Half

2007 F-250 PSD, SW, CC, LB, 2WD
2006 TF32SS Cross Terrain Toy Hauler
Reese 16k slider
r2millers is offline  
Old 07-04-2016, 06:24 PM   #7
Full Time Camper
 
MartyinSC's Avatar
 
Join Date: Feb 2015
Location: SC
Posts: 637
I've mentioned this in other threads. After seeing how factory wheels and tires shake on the wheel balance machine, I am convinced the fact they don't balance wheels could be the cause of so many tire and wheel failures.
__________________
Marty and Martha
2015 Z-1 211RD
2012 Nissan Titan
Dalzell SC
MartyinSC is offline  
Old 07-05-2016, 04:41 AM   #8
Family Vacation Member
 
lmpres's Avatar
 
Join Date: Jan 2015
Location: nh
Posts: 168
Hi guys,

I didn't contact Lippert. I contacted Crossroads. My first contact with them didn't go so well. But they followed up with a Lead Service Advisor who was much more understanding. They made an offer which satisfied me and when they follow through with it I will post more.

I checked everything I could under the unit. I thought the same thing with the blown tires that maybe there was something in contact with them. Couldn't find anything. The tires have less than 4K miles on them. The trailer is at CW now. I didn't write down the brand of the tire but I don't think it was Tow Max. But on my many hours sitting on the side of the road, I was googling the brand. There were many complaints and a couple recalls.

A few things I was lucky on with this trip:
Nobody got hurt
I was assisted by the BEST state worker in CT!
I took the Tire and Wheel replacement Insurance when I bought the unit. They paid for my 2 new tires.
Our destination was just AWESOME! The Outer Banks was spectacular. We made our reservations to return next year!
__________________
2015 Cruiser 322RL
2017 Ford F-350 Lariat Diesel Dually
lmpres is offline  
Old 07-05-2016, 10:54 AM   #9
Full Time Camper
 
r2millers's Avatar
 
Join Date: May 2011
Location: So. Cal.
Posts: 570
Glad to hear someone's now listening and hope for the best results.
Keep us informed as I really would like to hear more about how those lugs sheared off.
__________________

Bob and Better Half

2007 F-250 PSD, SW, CC, LB, 2WD
2006 TF32SS Cross Terrain Toy Hauler
Reese 16k slider
r2millers is offline  
Old 07-09-2016, 09:16 PM   #10
Weekend Camper
 
Join Date: Jul 2016
Location: TN
Posts: 10
What an adventure! Please keep us posted. Your experience may help someone in the near future. I too am afraid of Chinese time bomb tires.
__________________
2017 Cameo 33RL
Lebanon TN
champ198 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 08:30 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.