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Originally Posted by WildWildWest
It happens to all of them.
Just spoke with my in-laws last night and one of their friends just bought a Forest River Rockwood 5er to go RVing for retirement - fulfilling their dream. First trip out and they stopped at the end of the first day and opened the door to find their cupboards and all the contents on the floor - interior completely destroyed - now the dealer can't find them another unit the same as theirs and they may have to wait for another one to be built. I'm pretty sure they will just buy something different!
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A little off topic, but I *strongly* recommend that your in-laws find something other than a FR Rockwood for full-timing. I don't think that it is classified as a full-time RV. They really need something that is rated for full time use, because I don't think a Rockwood is going to hold up well for them. So perhaps it is well that this happened, so that they can find something more suited for their needs.
Now, back on topic. I don't want to sound like I am just picking on CR...I'm clearly stating that this is an industry wide problem. And I must say it is very unfortunate that I, as a prospective customer,
don't even expect to find a manufacturer who isn't putting out a
product without problematic flaws anymore. You would think as long as the RV industry has been around that everything would be down to a science by now.
There is a difference if the manufacturer is standing behind the customer, which it sounds like is the case with your in-laws. Like I said in an earlier post: it's not that there aren't problems across the board because there is - it is whether or not the manufacturer and dealer are standing by the customer.
It seems to me that CR used to have a reputation for doing just that, and that it was important to do so. Perhaps it is just a coincidence, but it doesn't seem that way now. And to make matters worse, they took away an outstanding warranty that made them an industry leader in that price range. And I do see posts on this forum that clearly indicate that people are not getting satisfaction or even a caring reply by a company rep. Look around at the Heartland and FR forums where you will find posts, replies and follow ups by company reps.
Edited by: Bobbi
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