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tott9713 03-23-2017 03:08 PM

Need some advice.
 
We bought a brand new '17 Sunset Trail Super Lite 289qb last friday. We got it home and when the sun hit the back end cap a glaring 6" scratch repair became obvious dead center in the panel. Where we did the PDI the sun didn't shine at the angle making it obvious. Further inspection shows it was repaired after the factory as they only spot puddied it and painted/cleared that area. There's blend overspray all over the back. Without the sun shining on it it's barely noticeable outside of 5ish feet away.

I called the dealer and they knew exactly what I was talking about and said they had a mix up and delivered the wrong trailer thinking the one I got didn't have the blemish.

They said a warranty claim was already filed and a new end cap was on its way and they've agreed to remove, replace and reseal on a new end cap.

This all sounds great but Crossroads states they will not warranty the repair any longer than the original warranty. This has me a bit nervous cracking open a factory sealed wall panel on a brand new trailer.

Part of me says live with the scratch and cover with a decal and hope to get some money back. Other side says let them do the repair but Im very very wary of ending up with a bad seal and heading down the never ending leak road...

Any thoughts?

Papa-T 03-23-2017 03:55 PM

Well I'm very sorry that happened to you. I'm a bit untrusting and would think they were just hoping I wouldn't notice. If they knew it was damaged then how did they make the mistake of selling it when a warranty claim had already been filed. I've never had to have a major repair like that and maybe someone that has will jump in soon. I don't know what I would do either but it has to be heart breaking. Scratches will occur but if I pay for a new unit, I want to be the one that scratches it.

tott9713 03-23-2017 04:01 PM

Quote:

Originally Posted by Papa-T (Post 122334)
Well I'm very sorry that happened to you. I'm a bit untrusting and would think they were just hoping I wouldn't notice. If they knew it was damaged then how did they make the mistake of selling it when a warranty claim had already been filed. I've never had to have a major repair like that and maybe someone that has will jump in soon. I don't know what I would do either but it has to be heart breaking. Scratches will occur but if I pay for a new unit, I want to be the one that scratches it.



Yes well said. I'm certainly not naive enough to believe the story, I was really getting to the point of just dealing with it and chocking it up to my fault for missing it on pdi. I said what the hey i'll just call and see what if anything they'll do and that was the response. Kinda made me more upset. It's not awful or structural just sticks out because it's filled with bondo which is smooth unlike the fiberglass texture everywhere else. But it's principle like you reference I bought a new unit that was presented as pristine condition. Not like they pointed it out and offered a discount. Now i'm leaning towards give me some sort of discount and we'll call it a day. The total wall replacement is such a gray area that could open up pandora's box so to speak.

Thanks for the response.




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harley 03-23-2017 04:05 PM

Go back to the dealer and tell them you want to take the "other one". Bring this one back with you ...I would like to know if there was another one. I would do this just because...

travelin texans 03-23-2017 05:24 PM

I agree with Harley, go back for the "new" unit you were suppose to get or give me the amount money they would bill the factory for the warranty replacement cost & I'll live with the scratch. If you do get repaired DON'T let them have it til ALL parts & pieces are on site & ready to repair & then give them a time limit to complete the repair, no excuses, no delays & hold them to it with a provision in writing that any issues in the future from the repair WILL be covered 100%.

SeanRN 03-23-2017 05:26 PM

Another factor
 
If you choose to have them replace the end cap, how long will they have it? If the cap comes in mid June, you may be without your TT for the rest of the summer. They pile up units for repair like lumber waiting to season, meanwhile moving on the new ones that they want out the door or the people who scream the loudest.

You will unlikely get any cash back, will more likely be in the form of a gift card for the store. Maybe you could bargain for some slide covers or some other pricey item you want. Again, the unit could sit in the lot waiting for repair.

I don't know if they will trade the unit either since the title paperwork is likely filed with your name and the VIN number. That would make it a used unit.

I think I would go after some sort of compensation. If it's fiberglass, why did they use bondo and not fiberglass to repair. And they should have painted the whole end cap.

mark5w 03-23-2017 06:52 PM

I'd go with the repair. If you can get assurance on the time it will take to change it, lock them into it and keep on them.

Lloyd 03-23-2017 06:56 PM

With a dealer like that, how can you believe anything he says, let alone trust him or his repair.
I think I would go harley's route.
If that didn't work, I might seek legal services.

Steve7 03-23-2017 09:25 PM

If you can't get another unblemished trailer, and you don't want them to replace the whole end cap, can this be repaired properly from a qualified repair shop and repainted so that the damage is gone and no longer visible? Paid by the dealer or Crossroads. That way you can keep the warranty.

Also, I'm not understanding why the warranty would no longer be valid if this came from the factory that way. If the dealer did it, Crossroads wouldn't even offer any compensation.

tott9713 03-24-2017 07:07 AM

Quote:

Originally Posted by Steve7 (Post 122353)
If you can't get another unblemished trailer, and you don't want them to replace the whole end cap, can this be repaired properly from a qualified repair shop and repainted so that the damage is gone and no longer visible? Paid by the dealer or Crossroads. That way you can keep the warranty.

Also, I'm not understanding why the warranty would no longer be valid if this came from the factory that way. If the dealer did it, Crossroads wouldn't even offer any compensation.

Thanks all for the responses. I plan to contact the dealer and see what other options are on the table.

As far as warranty issues, I meant to say that Crossroads nor the dealer will warrant the major repair longer then the original 1 year warranty.

I certainly would rather have another trailer but like mentioned above I doubt due to titling issues that that would be an option.

I do like the suggestion of just having the panel refinished properly by a repair shop.


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