Quote:
Originally Posted by sunset4K
Hi Everyone, As a current Heartland owner considering a Rushmore, I have been lurking around here for a while. First I can tell you that our 2013 Heartland Elkridge spent almost 3 months in and out of the dealer for repairs during the first year we owned it...so I believe the poor workmanship issues are industry wide. Our problems began day one when after 5 days on the road we discovered that the shower drain pipe was never hooked up to the shower pan at the factory so the water drained into the underbelly!!! That was one of only 27 items on the FIRST repair list. Its back in for more warranty work now with a total of 12 things. My husband has replaced all the drawer slides with better ones. He reinstalled all the drawer bottoms by gluing and re-stapling them.
Having said all this, I am most concerned about the many posts I have read that the Crossroads company is not responding to requests for assistance from owners. Heartland does appear to be more responsive, based on what I read on their forum and how they have handled our warranty issues.
While we love the Washington floorplan and it would work so much better for us than our ELkridge floorplan, we are really taking a step back at this point before going forward with the Rushmore purchase. Very concerned at what we are reading here....
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There are numerous Rushmore owners on the forum. Hopefully some of them will see your post and reply. If not, you might want to PM RJHewitt
I believe they are full timing in theirs and seem to be very happy with it. I remember her stating, after they got a good dealer that was willing to work for them on their rig it was a real blessing.
Mike in Tennessee
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