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07-22-2014, 04:18 PM
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#1
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Full Time Camper
Join Date: Sep 2013
Location: Winchester, ON
Posts: 1,177
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Factory warantee service
We have had no luck with the three dealers we went to in order to address our warrantee issues - not the place we bought the unit (in Michigan) nor the large dealership near our winter home (in Florida) and not the dealer close to home (Ottawa, ON). So we made an appointment with the factory service center as we were down here for the rally.
We should have gone there in the first place. These people are top notch. They are very professional and easy to deal with. ALL of our issues were resolved to our satisfaction. They don't have to order parts, because the factory is right there.
Many thanks to Terry Bauman and to Randy for their help. It was well worth the drive here to get all this stuff done. These guys bend over backwards for the customer. We cannot say enough good things about the customer service center.
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2012 Cruiser Sahara 330SS
2015 F250 Super Duty diesel
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07-22-2014, 04:30 PM
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#2
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Full Time Camper
Join Date: Jul 2006
Location: MS
Posts: 2,746
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Great glad to hear that.
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Frank and Janet Henn
2000 Monoco Lapalma
being pushed by a 2004 Jeep Grand Cherokee
Traveling with Rainbow the wonder dog and now with Sunshine the rescue Schnauzer.
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07-22-2014, 04:50 PM
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#3
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,715
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Glad everything turned out well for you.
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Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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07-22-2014, 04:53 PM
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#4
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Full Time Camper
Join Date: Aug 2010
Location: , RI
Posts: 1,164
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That is good news we suffered through some very trying times nice to see improvement.
I am also glad to hear that Randy Mishler is still doing his thing. For many years he was the go to guy I believe he was there b-4 Thor took over. Dealt with him a few times he is a stand-up guy.
Great that you got it all resolved!
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Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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07-22-2014, 05:07 PM
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#5
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Gone Traveling
Join Date: Apr 2014
Location: Louisiana
Posts: 197
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I had same issues with dealers. Finally I called Crossroads and they sent me parts directly and I did the work myself. I too was impressed with Crossroads but sorely disappointed with their dealer network.
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07-22-2014, 08:07 PM
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#6
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Weekend Camper
Join Date: Mar 2013
Location: Midland MI
Posts: 13
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They did an amazing job repairing our unit.
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Steve & Lori London
2012 Rushmore 39SB
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07-23-2014, 09:51 PM
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#7
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Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,766
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Everyone that had their rig worked on at the customer service building, by Randy, his right hand man Gary and the rest of his crew, all seem to be VERY satisfied, including myself. Even in years past I have never heard any one who came away disappointed.
The new customer service building has more to do with Randy and his crew than the CS reps you talk to on the phone, who will be shareing the building with Randy. Eleven work bays in this new building as opposed to two in the existing building, for Randy to utilize. Also includes a RAIN BAY...
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Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
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07-25-2014, 01:27 PM
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#8
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Full Time Camper
Join Date: Feb 2013
Location: VA
Posts: 590
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Quote:
Originally Posted by Chateau Duke To Go
I had same issues with dealers. Finally I called Crossroads and they sent me parts directly and I did the work myself. I too was impressed with Crossroads but sorely disappointed with their dealer network.
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Quote:
Originally Posted by sleepyT
Everyone that had their rig worked on at the customer service building...seem to be VERY satisfied, including myself. Even in years past I have never heard any one who came away disappointed.
...Also includes a RAIN BAY...
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From what I gathered at the rally, Andy Cripe (Crossroads Pres.) was taking names of dealers with issues. May be using for some good old fashioned butt kicking!
Our experience with Crossroads has been great. Knowing how they treat their buyers after the sale is extremely important to us.
Tommy, have you installed that sink yet?
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Larry & Jean - Chesterfield, VA
2014 Ram 3500 4x4 dually crew cab - Black
2010 Montana 3665RE - New to us
2013 Zinger 30KB - Sold
CrossroadsRV Rally 2013 & 2014 - Northeast Crossroads Rally 2014 - Mason-Dixon Rally 2014
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07-25-2014, 03:02 PM
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#9
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Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,766
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Quote:
Originally Posted by BODERRVING
Tommy, have you installed that sink yet?
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Jean
You have me mixed up with Tony. Nancy is the one that got the bigger counter top and sink.
Oh by the way I posted for the 2015 Northeast Crossroads Rally hope you and Larry come again next May.
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Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
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07-25-2014, 03:12 PM
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#10
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Full Time Camper
Join Date: Feb 2013
Location: VA
Posts: 590
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Quote:
Originally Posted by sleepyT
Jean
You have me mixed up with Tony. Nancy is the one that got the bigger counter top and sink.
Oh by the way I posted for the 2015 Northeast Crossroads Rally hope you and Larry come again next May.
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I thought Tony said that you were installing it for Nancy.
BTW, hope Rosie is feeling better.
Yes, we are going to come to the rally if Larry is post op on the shoulder. I may have to drive. Hee hee.
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Larry & Jean - Chesterfield, VA
2014 Ram 3500 4x4 dually crew cab - Black
2010 Montana 3665RE - New to us
2013 Zinger 30KB - Sold
CrossroadsRV Rally 2013 & 2014 - Northeast Crossroads Rally 2014 - Mason-Dixon Rally 2014
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07-25-2014, 04:15 PM
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#11
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Family Vacation Member
Join Date: Oct 2013
Location: michigan
Posts: 103
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Loneoak, may I ask what dealer in Michigan you are refering to? I am glad that Crossroads helped you out. We delt with Terry for 3 years on our 32 foot Zinger, all under warranty. Though it did go back to the dealer we baught it from 5 times in the first 2 years for the same water leak. It took Crossroads 3 tries and 2 1/2 years to finally fix the leak.
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07-26-2014, 06:50 AM
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#12
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Full Time Camper
Join Date: Sep 2013
Location: Winchester, ON
Posts: 1,177
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I don't think I can mention dealer names on the forum, so I sent you a private message.
__________________
2012 Cruiser Sahara 330SS
2015 F250 Super Duty diesel
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