I've dealt extensively with both customer service departments. Jayco won't even get on the phone with you, only can work through the dealer.
Crossroads customer service will provide you direct service and provide parts under warranty shipped directly to your home.
Loved our Jaycos..popup and hybrid travel trailer. Good units, but they run heavy when you get into the travel trailers.
For me, they can keep their second year warranty on that Jayco, I'd rather deal with Crossroads direct than dragging the trailer to the dealer for every loose screw and doo-dad fixup that ALL trailers have coming off the assembly line.
It just works better for me that way.. others may feel different.
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2017 Ford F350 Super Duty 6.7 King Ranch Crew
Sold the 2016 Crossroads Sunset Trail Grand Reserve 32BH
2020 Grand Design Momentum 320G
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