sounds like the bell underneath the slide is stuck inside the frame.That seems to happen alot lately. If your handy you can go under and adjust it and try to free it up (there maybe some info in the literature that comes with the trailer). I havent ever done it myself but I think a few on the forum here have. They may chime in soon for you.
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Brian, Tamara, Abigail
2003 Lincoln Navigator Ultimate Edition 4X4
2004 Crossroads Cruiser CT30RL
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