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05-10-2009, 12:38 PM
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#21
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Seasonal Camper
Join Date: Jul 2005
Location: WA
Posts: 270
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Quote:
Originally Posted by nkjemek
Our dealer made the list. Unless it is warranty work, we have no plans of going there. Service after the sell has been less then desired.
So now we take it to a local place, we have been much happier with the service.
In fact even now we are trying to deal with them over the cabinet doors issue. They split and cracked again this winter. We upon their request sent them an email with exactly which cabinets and along with photos. We did hear anything...for 2 weeks. We call them back and they state, we haven't received the email. I said we will send it again. As we are on the phone they check the "spam folder". There is our email. He looks at the pictures and states...
Okay we will get the new ones ordered. That will be covered under the warranty. Then he proceeds to tell us we will have to pay the labor charges for the new ones to be installed.
We told him to just let us know when they arrive and out neighbor who is a finish carpenter will install them for us...for FREE.
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Is your dealer by chance Lifestyles RV?
__________________
Patrick
2005 CF29RE 04 Ford F250 crew 6.0 P/stroke FX-4.
(pic coming soon!)
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05-13-2009, 03:17 PM
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#22
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Weekend Camper
Join Date: Mar 2009
Location: Washington
Posts: 12
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[/QUOTE]
Is your dealer by chance Lifestyles RV?[/QUOTE]
Yes, that is who it is/was.
__________________
Norm and Kristy
2003 Dodge Ram
2007 ST31QB
Parents to 3 boys and 2 girls
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06-24-2009, 03:25 AM
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#23
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Weekend Camper
Join Date: Apr 2009
Location: Arkansas
Posts: 10
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Hey Crossroads we have a Sunset Trail that is still in warranty and would like to see more authorized dealers in the Little Rock Arkansas area. We shop at Camping World a lot and would like to be able to use them for our Service center and Warranty dealer. Please consider the suggestion and let us know. We have been very satisfied with our dealer in Conway,AR but understand he is going to close his businesswhich means our service location will be far.
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06-24-2009, 03:35 AM
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#24
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Full Time Camper
Join Date: Aug 2007
Location: Michigan
Posts: 544
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Idul101, check with your preferred service provider. They may be able to work on your trailer under warranty. As I understand it, only dealers who carry Crossroads products can be authorized repair facitilities. But apparently Crossroads is willing to authorize work under warranty with preapproval.
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Al & Karyl
'08 Sunset Trail ST29RL
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06-24-2009, 10:00 AM
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#25
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Seasonal Camper
Join Date: Dec 2008
Location: Pittsburgh
Posts: 433
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I was at Camping world in Ohio last week and they had Crossroads Park models on the lot.
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George
Nights camped in 2010 = 009
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06-25-2009, 05:37 AM
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#26
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Weekend Camper
Join Date: Apr 2009
Location: Arkansas
Posts: 10
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Thanks guys I will check out the Camping World in North Little Rock, AR. that would be great. We use that store just almost like Wal-Mart Ha!
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02-07-2010, 03:03 PM
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#27
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Family Vacation Member
Join Date: Aug 2009
Location: Middle TN
Posts: 141
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<H1>This is where we bought ours. Please remove it from the list as it's been"out of business" for weeks now.</H1>
<H1>Nashville Easy Livin' Country, Inc</H1>
John Siddons
President
4001 Murfreesboro Pk
ANTIOCH, TN
37013
Phone: 615-641-6302Edited by: RanCar
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02-09-2010, 03:36 AM
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#28
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New Camper
Join Date: Jan 2010
Location: Boise
Posts: 6
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The dealer we bought our new Zinger from is not on there. They just started carrying the Crossroads brand. Are they an authorized service shop, or do I need to take it to Camping World if I have issues?
The dealer we bought from is:
Nelsons RV's
Boise, Idaho
__________________
Me, my wife, kid and dog!
2010 Zinger ZT25RK
2002 GMC Sierra 2500HD
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02-21-2010, 09:34 AM
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#29
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Weekend Camper
Join Date: May 2007
Location: Washington
Posts: 13
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Lifestyle RV in Mt Vernon, WA is still on the list. They are no longer an RV dealer. They closed that down last year sometime. They are now just ATV place.
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08-19-2010, 04:12 AM
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#30
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Full Time Camper
Join Date: Aug 2010
Location: , RI
Posts: 1,164
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How about Hiway Rv Plainfield ct 06374? Thanks
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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08-19-2010, 04:34 AM
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#31
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Seasonal Camper
Join Date: May 2010
Location: Coupeville, WA
Posts: 355
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I'm surprised that Valley RV in Mt. Vernon, Washington isn't on the list. That's where we bought ours and they have a service center.
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08-29-2010, 12:50 PM
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#32
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Family Vacation Member
Join Date: Jun 2010
Location: VA
Posts: 144
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I was curious that my selling dealer was not on the list. I just bought my Zinger 3 months ago. I'm not too sure they should be, since they have been less than anxious to discuss my warranty issues. I have parts on order and they haven't contacted me yet about them. Maybe I should take it to the nearest one actually on the list for my warranty concerns. I wonder if they would just send me back tomy sellingdealer.
__________________
2010 Zinger ZT19RD
2000 Dodge Ram 2500 Cummins 4X4
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08-29-2010, 09:28 PM
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#33
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Seasonal Camper
Join Date: Apr 2008
Location: Franklin Wisc.
Posts: 274
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I don't know for certain but others on here have said the dealer is reimbursed for their time spent on warranty issues by the factory. In these times of economic downturn you'd think the added "income" for the dealer, whether the original seller or not, would be welcome.
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08-19-2011, 06:22 AM
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#34
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Weekend Camper
Join Date: Aug 2010
Location: Iowa
Posts: 20
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Nice idea, however, both listed for zip code 52572 are incorrect. One is a mobile home place in Mt. Pleasant (when I called and asked was told they only work on mobile homes NOT RV's), the other goes by Camping Supply in Ottumwa but as far as they know are not authorized to do warranty work or any major repairs on Cross Roads RV's.
So I am wondering where I go. I purchased a 2011, I have some issues 2 of which are major and need to get them repaired.
2011 CrossRoads Cruiser 305SKFD purchased 8/9/2011
__________________
Jackie & Nikki (soft coated wheaten terrier)
2001 Dodge Ram 2500 4x4 Quad
2011 CrossRoads Cruiser 305SKFD (still have the 2000 Tracker)
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08-19-2011, 08:22 AM
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#35
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Full Time Camper
Join Date: Apr 2006
Location: 1
Posts: 2,036
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If you don't have an authorized CR repair facility near you, You can take it just about anywhere you want to have work done. The key is your repair facility MUST get pre-approval from CR BEFORE work is done. When calling CR, they will be asked for the scope of work needed to be done and the cost.
Most likely you will have to pay for the repairs and CR will reimburse you when you send in the bill. Call CR and talk to them yourself just so you are clear on the procedures.
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08-19-2011, 08:48 AM
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#36
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Weekend Camper
Join Date: Aug 2010
Location: Iowa
Posts: 20
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I have called and left a message earlier this week, so far I have not been able to "talk" to anyone. Is there another number I should be calling, using one on website.
__________________
Jackie & Nikki (soft coated wheaten terrier)
2001 Dodge Ram 2500 4x4 Quad
2011 CrossRoads Cruiser 305SKFD (still have the 2000 Tracker)
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08-22-2011, 10:31 AM
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#37
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Weekend Camper
Join Date: Jan 2011
Location: Indiana
Posts: 39
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Does anyone know how frequently the service centers listed by this application are updated? The location we bought our trailer from has a pretty big service center and is not listed. The application only lists two services centers in the Indianapolis area, and one of them went out of business over a year ago.
I am not happy with the service I have received from the dealer I purchased from, and am looking for a service center to use in the future. If I want to stick with a Crossroads authorized center I am not left with many choices.
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08-23-2011, 09:58 AM
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#38
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Weekend Camper
Join Date: Sep 2010
Location: new brunswick
Posts: 44
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you can try Janet Fanning @ 260-593-2866 ext 426....I know she does some of the warranty approval work @ crossroads
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09-13-2011, 03:21 AM
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#39
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Weekend Camper
Join Date: Aug 2010
Location: Iowa
Posts: 20
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Well now I am in total shock!!!! I called a Crossroad Dealer 79 miles away from me, told them I had a Crossroads Cruiser that needed some warranty work done on it. They asked me if I bought it from them, I said no in Michigan, he asked someone a question came back and told me, since I didn't buy it from them they wouldn't do any warranty work on it!
I am in shock, I've been told before ANY Crossroads dealer would work on them! It wasn't like I didn't TRY to buy from them, they wouldn't deal with me. They asked me one price and had a LOWER price listed for the same unit out on ebay! NOW.... I wouldn't take my camper to them if my life depended upon it!! Oh my goodness.... I STILL can not believe this! They told me that Crossroads didn't pay very well for warranty work?
I too would like to know when Crossroads updates their listings as the ones listed for me, one has never worked on rv's and the other is not in business anymore.
__________________
Jackie & Nikki (soft coated wheaten terrier)
2001 Dodge Ram 2500 4x4 Quad
2011 CrossRoads Cruiser 305SKFD (still have the 2000 Tracker)
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09-13-2011, 11:57 AM
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#40
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Full Time Camper
Join Date: Sep 2007
Location: SE Wi.
Posts: 704
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What's the dealer's name? So I know I not to do business with them.
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