We have a switch in the cabinet by the door. It looks like a light switch you would find in a house. It switches back and forth between the fireplace and the hot water tank on electric. Check to see if you have one, and if so, if it is switched to the right thing.
I don't know how your trailer is set up, but in ours all the switches for the slides, lights, awning, etc. are in one side of the cabinet (right hand door) and this fireplace switch is by itself in the left side of the cabinet.
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2012 Cruiser Sahara 330SS
2015 F250 Super Duty diesel
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