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Old 10-11-2011, 12:01 AM   #1
mbutts
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We're looking at a Sunset Trail 29SS. Theclosest dealer, National RV Detroit (Belleville, MI), is gigantic but seems only interested in moving a huge volume of RVs. I found out last night that they are owned by the same people that own Terrytown RV in Grand Rapids, MI.

Does anyone have experience with sales or service at National RV Detroit?
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Old 10-11-2011, 04:17 AM   #2
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Never heard of National RV, but Terrytown is near me. My brother-in-law purchased a trailer from them a few years back. Uneven experience and trouble getting them to do warranty work. There are many other dealers locally with much better reputations. Are they still using the high power sales tactics?
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Old 10-11-2011, 05:07 AM   #3
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National RV Detroit appears to have the sales pressure set to "high." I wouldn't mind using another dealer, but the 3 closest dealers are ALL owned by the same people. I drove nine hours to get my current RV and was hoping to find someone a bit closer.
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Old 10-11-2011, 06:32 AM   #4
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Looks like Gillette's Interstate RV,7210 E Saginaw Street,EAST LANSING, MI</span>48823 and Tiara RV,</span>3260 Cassopolis Street,</span>ELKHART, IN 46514 and Hamilton's RV Outlet,</span>1580 Tittabawassee, Saginaw, MI 48604 are other options.</span></span>

High pressure sales tactics are despicable, especially for a high ticket luxury item like a travel trailer (yep, luxury because it isn't a necessity and high ticket because of the prices).</span>
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Old 10-11-2011, 10:44 AM   #5
mbutts
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I was disappointed to fnd out that Gillette's RV is also owned by the same people that own Terrytown and National RV Detroit. If I don't get a good feeling about National, I guess I will consider going out of state again.
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Old 10-11-2011, 12:24 PM   #6
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Try Wana RV in Shipshewana, IN. Only about 3 hours away.
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Old 10-13-2011, 02:11 PM   #7
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When I was getting my 29SS this past August, they offered me the best price. However after carefully considering a lot of other variables (took an Excel spreadsheet to do it) I ended up buying elsewhere. Some of the factors that went into that decision was feedback about the seller; purchase pressure; how I was being treated via phone/email etc. etc. I also tried to take into consideration how I thought the dealership would respond after the sale. My gut told me that National wanted the sale, and wouldn't want to hear from me again afterward!

I ended up finding a place an hour or so closer to home that offered my a price that was very close (closer after some additional negotiation; and almost the same on the day of pick up due to some additional negotiation). They were great to deal with, and I got a pretty good PDI; a thorough cleaning; 2 of my kids were with me and were fine for the 6 hours I was there! I also received a coupon sheet for 19 free nights of camping in western PA (stay two nights, one of them is free) at 19 different campgrounds; 2 weeks of camping in Gettysburg &amp; NC (1/ea); and 1 week of free camping down by Disney, FL! They also happened to be running a "special" fuel card offer when I showed up so that's what brought my out the door pricing to almost the same as National. There's some fine print to the camping offers, but it was all provided up front. The staff were pleasant to deal with and while I haven't needed to take the unit back, I'm a whole lot more confident that they'll take better care of me than National. Clem's Trailer Sales in Ellwood City, PA.

Tiara was another that was on my shortlist, but Clem's rose to the top. You're in MI though and that could play a bigger role in your decision making.




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Old 10-13-2011, 10:40 PM   #8
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Fez,

Thanks for the reply. Where did you find feedback? I've tried this forum and RV.net, along with general Google searching. It's like these guys (National RV Detroit) don't exist.
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Old 10-14-2011, 06:18 AM   #9
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I think it was through a general Google search, but plenty of pages deep where I found some comments on another brand's forum that said they did get a great price (drove from a long way down South to get the deal!!), however the PDI was minimal and more of a Q&amp;A (they had inferred that they were experienced Rv'ers to the seller) and that they had determined to use the brand dealerships for any issues as the seller was a wholesaler not like a dealer. To them, so far, it was worth it as it saved them a few $k on the sale (FW) and as they were considerable distance they didn't care about follow up.

The fact that I had to dig so deep also did nothing to instill any confidence in them

Once I found a local dealer that was within $1k of Nationals quote on their first offer I decided to go with the local guy and negotiate to whatever I could, chalking the rest up to supporting a real dealership that would hopefully be there for me if/when I need them. Fortunately for me they came within 00's but then offered all of the camping deals which thus far has saved us almost $200, plus I've still got 2 weeks camping next year for free and a 1 week camping by Disney FL to look forward to! I also was looking for a new WD hitch and having it installed; they offered me a pretty reasonable deal that would have it taken care of while I was doing paperwork and the rest of the PDI. They even helped troubleshoot a brake controller issue on the way out for the test drive and provided some assistance in getting it set for the new trailer brakes.

I would say that if you don't care about post sale, are really comfortable with the great PDI documents available here and on the web, and are confident that you will be thorough in your checking everything and setting it up etc. then consider them. However if the price difference isn't all that great, use their quote and negotiate with an actual dealership that you can consider using after the sale. They may even match the $, but even if they don't it's probably worth that little extra knowing that they offer (hopefully) more of a hands-on sale, set up and seeing you leave safely, plus being there when you really need them approach.

This may seem like taking it too far but I built an Excel sheet that listed the 15 or so quotes I received and had weightings for things like +ve &amp; -ve feedback, distance, included options, financing, add-on warranty &amp; other extras pricing (they always will try to sell you stuff), willingness &amp; costs of installed options (I wanted air vent covers pre-installed in a color of my choice), cost of WD hitch &amp; install etc. I also asked what their typical PDI looked like and how long they anticipated it taking and made a note of that. Be sure to know whether you're getting full propane tanks and a battery with box etc. Were the black plastic container tubs under the dinette included? (I've seen some dealers charge extra or not have them present!). I put all this information into a table and created a point system!! My wife just shook her head and looked:
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Old 10-14-2011, 09:07 AM   #10
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Bought my 2009 Cruiser from Caswell RV in Ionia, MI. It was a little far from me, but later I wanted to get some warrenty work done, and National RV was closer, but didn't use them because they didn't seem to want the business. I was happy with the sales from Caswell RV, and would go back to them again. At the time I thought I got a good deal. They sold me the hitch as well, and we drove there in the morning, gave us a car to use for the day while they installed the hitch, and we picked our unit up that afternoon and headed home.



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