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Old 12-23-2011, 10:26 AM   #1
shoe2728
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Took new FW into Camping World for some minor warranty work. On Nov. 14, they still have a few things on order, however let me pick it up on 21 Dec. as we are going camping for a few days. They did have it quite awhile already and should have gotten everything fixed. I walked into the service bay to have a look at it. First thing I noticed was the fiberglass fender skirt was all cracked and broke. I asked the guys in the shop what happened and they didnt know. Service Manager came out and couldn't explain it either, he said "he had heard someones trailer had been damaged, but didnt know it was mine. Well geez, dont you think the Service Manager would check into a report like this. Said he would order a new skirt, then I asked about the trim piece that is between the top and bottom panel that runs the whole length of the slide out. He called over his body repair man and asked if the trim piece could be replaced, he said it could. So then I said ok, well what about the whole bottom quarter panel, as it was a dented and the paint rubbed off. first he said they could fix it, the the body guy said no, it would have to be replaced also. So now parts are on order for that, and who know how long it will take for them to come in. I was really P.O.ed about that time. Wanted to know how it happened and why didnt they call, no answer. It was like well maybe he wont notice it. Now today when I start to wash it, I notice the window above the damaged area, has the trim dented in also. Guess tomorrow, I make another call to CW and let them know, hope they dont try to say they didnt do that.

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Old 12-23-2011, 10:37 AM   #2
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What CW are you dealing with?
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Old 12-23-2011, 11:22 AM   #3
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In Jacksonville, Fl.
Also had them look at the TV, when it is hooked up to the Jensen amp all I get is buzzing when I try to play it thru the ceiling speakers. They said they fixed it. When I got home I tried it, no buzzing. However it would still not play thru the speakers, upon checking all they did was disconnect the plugs to the Jensen from the audio out on the TV, gee they did get rid of the buzzing. Called Service Manager on that also, now have to take it back in just to show him. I probably should not have went to this CW, they were a new store that really had just opened up.

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Old 12-23-2011, 12:02 PM   #4
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Bought our first travel trailer (a 2010Denali 292) from Camping World in Katy, TX and the service department is the sole reason I did not buy our new 5th wheel there. Absolutely terrible service !! Four months to get warranty on the electric tongue jack which failed soon after we took delivery. They have a lot of good camping stuff but I have never heard any good comments on their service department.
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Old 12-23-2011, 12:28 PM   #5
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Wow....guess I should let me florida friends know about this experience...I hope that you took some pictures....



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Old 12-23-2011, 09:08 PM   #6
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If you happen to be in Myrtle Beach, SC and need a CW, my suggestion would be to utilize the one on Hwy 501 VS the CW on Hwy544. Had a mobile home, with windows leaking problems, they left it outside awaiting repairs and it rained(poured hard) window leaked, and after theysaid it was fixed, with pressure testing, took it home and it still leaked, missing a seal around the drivers side window!?!? Hwy 501 CW took care of it and have been super since that time. JMHO
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Old 12-27-2011, 07:09 AM   #7
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Learned long ago, not to take my 4x4 Ford Truck to a Jeep Dealers shop for repairs.

Sure hope you get it straightened out before season starts

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Old 12-27-2011, 01:11 PM   #8
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Quote:
Originally Posted by Ruck



If you happen to be in Myrtle Beach, SC and need a CW, my suggestion would be to utilize the one on Hwy 501 VS the CW on Hwy544. Had a mobile home, with windows leaking problems, they left it outside awaiting repairs and it rained(poured hard) window leaked, and after theysaid it was fixed, with pressure testing, took it home and it still leaked, missing a seal around the drivers side window!?!? Hwy 501 CW took care of it and have been super since that time. JMHO

We dealt with just the people at the service/parts desk on 544 in myrtle beach. They were wonderful to us. We had hooked the battery up backwards and had no power. At the time we didn't know this was the problem. We were very unhappy that there was no power to fridge/AC etc but there was power to some outlets. They were unable to get a service tech to us (busy friday afternoon in early June). We went over and talked to them after finding out what we had done wrong and that we had blown a couple of fuses in the process. (yes rookie mistake). They were out of the fuse we need (40 amp) but got us the name and numbers of several places to try. They even got us the name of an independantguy who would come to our TT for a charge if necessary (since this was no longer a warranty thing). They spent a great deal of time helping us out even though they had nothing that we needed. I would go back there if I ever need help in Myrtle beach again.
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Old 01-05-2012, 10:20 AM   #9
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I've had good and bad dealings with CW at Statesville N.C.. First was a bad in 2006 when they installed rails and a new fifth wheel hitch on my new truck that I'd only had for three days. They set the hitch on the tailgate and pushed it into the bed making two long scratches. However, they gave me an option of getting a estimate or taking a $500.00 credit in the store.Of course they didn't tell me about it. I found it when I looked in the bed before I left CW. Since I was planning on have the bed sprayed, I took the credit. Since then I've had warrenty work and had new rails installed in the bed of my 2011 truck. All in all they have done right by me. I hate you had bad service. They should have called you when it happened and already had the parts shipped overnight for the repairs. Thats just wrong. Edited by: Deputydog
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Old 02-01-2012, 11:17 PM   #10
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I have to agree, i bought a 2012 5er from them back in Nov. I picked it up in Jan. They had to install a capture plate on it. They couldn't get it right in the 3 months it sat there, and never returned my calls. When I picked it up they had no bill for me, then called me and requested 150.00 more then their quote. They finally settleted on a 100.00 discount. The morale to my story is Camping World St. Augustine has a lousy service dept, and a none attentive GM.
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