We completed our walk through on Friday and took delivery of our new 2013 ST 20 CK. It's an amazing trailer that we're really excited about.
Last night, I had some time to look through the material in our 'owner's packet'. Included is all the generic material about every component of the new trailer, basically from all the different manufacturers. It's unfortunate that you can't get a manual that is specific to your trailer and to the options you have installed. I understand the expenses involved and the generic approach is also used, to a lesser extent, with automobiles. At least with an automobile you don't get manuals, and installation instructions, from the manufacturer of the car stereo, heater, a/c, frame, and steering column
I was told by the dealer that we should have had documentation on the axles, frame and wheels, but nothing was included in our packet. Are we missing information? (I understand that the axles were made by Lippert, which is contrary to what I was told during my tour of the factory the week before last.)
What I found very disappointing was the really, really
, poor quality of some of the material. I've attached a few pages that I scanned to this post. These are not poor scans, but in fact, the originals on my desk look equally poor. You have to work pretty hard to even read them.
What I don't understand is how these horrible prints / copies got into the 'owner's packet' when it obviously is a horrible representation of what I think is a class company. To give this material to your brand new customer is, quite frankly, embarrassing to the company and the brand. Doesn't anyone look at this material before it's packed into the brown envelope? If I had an employee working for me, who created this material, and then put it in the packets for my new customers - I'd fire them! To me, this would be unacceptable. Someone needs to take ownership of this issue at CR.
Some my think this is an over exaggeration. I'm okay if you feel that way. I run my own business, and I can tell you that in today's business, EVERYTHING matters. Even, and especially, the little stuff. You want your customers to have a good impression of your company, especially a good FIRST impression. This material fails miserably at it. I hope someone from ST and/or CR reads this post and corrects this for future customers.
Document 1 - This is the worst. Off center, copied at an angle to the page, very weak print, barely legible.
Document 2 - It's also not straight on the page. CR, buy a decent quality laser printer ($200 bucks) and print these documents!
Document 3 - I've seen better copies from a 'ditto' machine in the 1970's. (for those old enough to remember 'dittos'