Originally Posted by Sunamijim
Our 2018 Grand Reserve is at the factory getting the floors replaced. Evidently the toilet was installed improperly and it led to a slow leak in the flooring. Our local dealer tracked down the issue, but when the repair exceeded $6000, the manufacturer in Oregon wanted to do it themselves. I’m certainly glad that they stepped up and took responsibility, but it’s taking months. Here’s my question for y’all… am I wrong to ask for and expect to be compensated for loss of use? We normally take at least a couple trips in the fall before it begins to freeze. I asked Keystone in an email, but so far they are ignoring me. Input please!
Sorry to hear about your problem. I'm amazed they agreed to do this under warranty work. You might ask for a loaner, they just might loan you one. From what I've seen and heard, you could be months waiting to get it back. You should probably make sure it's winterized or you just might get it back in worse shape than it's in now. Not likely, but you might ask your insurance to spring for a loaner, that's a possibility.
I have a 2018. It developed several water leaks in cold weather in Feb 2021 (Texas winter storm). Several of the cone washers failed at the same time; at the water heater and at the water inlet. I think they were overtightened at the factory and crushed. Warranty wouldn't touch it. I turned it into insurance and it took 4.5 months to get the trailer back. 7 weeks just to get them to order the new flooring. 6 week wait and then they received the wrong color flooring and had to start all over again. Insurance paid $11,000 parts and labor.
Dustin and Doris
2018 Crossroads, Sunset Trail 33CK,
38', 7600 lbs empty, 8300 lbs loaded.
2016 Tundra: 5.7L with towing package with added "Roadmaster Active Suspension"