Last march, we have had lots of issues also. We wanted to have repairs done closer to home, so I called Crossroads and talked to one of the reps and told him all the issues and asked if we could go to a different dealer. The rep put this information in the computer at Crossroads. We had found a dealer close to home, that did not sell Reserves, but must sell something Crossroads. I asked them if they service Crossroads and he said yes and that he would do warranty work on our unit. I gave him the number and who to call at Crossroads, and all has been good. Rick Baker sells your unit, it is a very nice unit, we have the 25rb and love it.
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2013 Sunset Trail Reserve 25RB
2012 Ram 1500 Hemi, with full tow package
Reese 1500, 15000 hitch
and sway bars.
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