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10-26-2015, 11:38 AM
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#41
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New Camper
Join Date: Oct 2014
Location: Indiana
Posts: 6
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2014 Sunset Reserve Fading...
The same thing happened to me this year. I noticed my cap getting really faded towards the top. I bought my 2014 Reserve last August (2014). Ridiculous to spend that kind of money and have it crap out on you within a year. My 2014 Reserve has other "issues" too.
Just this past weekend I came across someone who APPROACHED ME and told me he had the same issue. He went to his dealer who said they could do nothing. He then contacted the Manufacturer who gave him flak, but ended up paying for a new paint job. I will be contacting Crossroads within the next two weeks to get this ball rolling!! This gentleman who approached me also had a laundry list of issues with his 2013 Reserve (including a slide out that ALMOST TIPPED OUT!!).
I'm wondering if I bought a money pit... And should I get out now... Is Crossroads a lemon maker...?
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Kamp Kuz
2014 Sunset Trail Reserve
2014 Dodge Ram 1500 V8/Hemi
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10-26-2015, 01:54 PM
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#42
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Family Vacation Member
Join Date: May 2015
Location: Indiana
Posts: 157
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Quote:
Originally Posted by KampKuz
The same thing happened to me this year. I noticed my cap getting really faded towards the top. I bought my 2014 Reserve last August (2014). Ridiculous to spend that kind of money and have it crap out on you within a year. My 2014 Reserve has other "issues" too.
Just this past weekend I came across someone who APPROACHED ME and told me he had the same issue. He went to his dealer who said they could do nothing. He then contacted the Manufacturer who gave him flak, but ended up paying for a new paint job. I will be contacting Crossroads within the next two weeks to get this ball rolling!! This gentleman who approached me also had a laundry list of issues with his 2013 Reserve (including a slide out that ALMOST TIPPED OUT!!).
I'm wondering if I bought a money pit... And should I get out now... Is Crossroads a lemon maker...?
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Hi!
On behalf of CrossRoads, I have contacted you privately to see if there is a way I can help get the ball rolling. So sorry to hear you have been having issues, but hopefully we can get them resolved!
Thanks,
Christian
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11-06-2015, 11:34 AM
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#43
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Weekend Camper
Join Date: Sep 2013
Location:
Posts: 13
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Well we've joined the faded front cap club also. I was hoping the lighter color/ tan wouldn't fade like the brown was but I was wrong. Crossroads told dealer no immediately, my phone call to Crossroads customer "no" service got a "we won't participate in the repair" answer even though he agreed with me. Got transferred to Mike Antal's voicemail twice now and have not heard back. A camper is designed to be outside yet it's apparently acceptable to Crossroads for them to fade like this. Last camper, a starcraft, was still in such good shape after ten years the dealer was amazed at trade in. Parked in same spot and washed with same stuff. Guess Crossroads Cruiser Aire was a bad choice.
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Mark
2014 Cruiser Aire 28FB
2006 Dodge Ram 2500 diesel
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11-06-2015, 11:41 AM
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#44
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New Camper
Join Date: Oct 2014
Location: Indiana
Posts: 6
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Quote:
Originally Posted by mark87
Well we've joined the faded front cap club also. I was hoping the lighter color/ tan wouldn't fade like the brown was but I was wrong. Crossroads told dealer no immediately, my phone call to Crossroads customer "no" service got a "we won't participate in the repair" answer even though he agreed with me. Got transferred to Mike Antal's voicemail twice now and have not heard back. A camper is designed to be outside yet it's apparently acceptable to Crossroads for them to fade like this. Last camper, a starcraft, was still in such good shape after ten years the dealer was amazed at trade in. Parked in same spot and washed with same stuff. Guess Crossroads Cruiser Aire was a bad choice.
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Mark87,
So far I haven't heard back from my dealer. Left several Voicemails. Crossroads customer service contacted me back, but we shall see what the response is. I will definitely keep this thread going as things happen. I hope you do the same.
THANKS!
__________________
Kamp Kuz
2014 Sunset Trail Reserve
2014 Dodge Ram 1500 V8/Hemi
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11-06-2015, 01:38 PM
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#45
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Weekend Camper
Join Date: Sep 2013
Location:
Posts: 13
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Dealer is good about calling me back, but they said after it's been denied by Crossroads they can't get any farther. It's up to me to try to get it approved, but since I can't get a call back it's not going anywhere.
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Mark
2014 Cruiser Aire 28FB
2006 Dodge Ram 2500 diesel
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11-08-2015, 05:32 PM
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#46
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Full Time Camper
Join Date: May 2013
Location: So IL
Posts: 1,811
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2014 with faded cap out of warranty is BS!
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Tim
13 ST25RB
08 F-250 SC 6.8L XLT 4x4
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11-16-2015, 09:19 PM
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#47
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Weekend Camper
Join Date: Jun 2014
Location: TX
Posts: 14
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We too have the cab fade issue on our 322RL. We bought it 18 months ago. Believe we have a water leak too, thought we had moved past that....
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Claudie & Rochelle
2015 CF322
2010 Dodge Ram 2500
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11-17-2015, 11:53 AM
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#48
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Weekend Camper
Join Date: Sep 2015
Location: PA
Posts: 12
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I'm sorry to see that so many campers have been having the same problem that I have had. Crossroads customer service has made it quite clear to me (twice) that they are aware of the issue with the fading front cap but are unwilling to do anything about it. And to add insult to injury my friend just bought a new 2016 270BH which now has a 2yr factory warranty as compared to the one year that most of us got. If that were us, we all would probably be covered.
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03-15-2016, 10:17 AM
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#49
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New Camper
Join Date: Oct 2014
Location: Indiana
Posts: 6
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Quote:
Originally Posted by mbohnert
I'm sorry to see that so many campers have been having the same problem that I have had. Crossroads customer service has made it quite clear to me (twice) that they are aware of the issue with the fading front cap but are unwilling to do anything about it. And to add insult to injury my friend just bought a new 2016 270BH which now has a 2yr factory warranty as compared to the one year that most of us got. If that were us, we all would probably be covered.
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I originally posted in this thread in Oct 15 and I have yet to have my camper fixed. My dealer (Pete's RV-Indiana) has dropped the ball several times and is now telling me it may be out of warranty! Thank goodness I KEEP emails!! Crossroads has actually been sort of helpful, but they have not been involved since 11/15.
I wanted to have the RV going for the "season", but that is looking doubtful!! The faded front cap thing is ridiculous. I have indoor storage and it STILL happened!
I will keep this updated, to be fair and to let everyone know the good, the bad and the ugly...
__________________
Kamp Kuz
2014 Sunset Trail Reserve
2014 Dodge Ram 1500 V8/Hemi
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03-15-2016, 11:25 AM
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#50
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Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,769
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Kuz
It shouldn't matter if it is out of warranty NOW as long as you reported the cap BEFORE the camper was out of warranty...Have you contacted Kathy Fuller at Crossroads with a PM on this forum??? She is the company Liaison now...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
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03-15-2016, 01:32 PM
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#51
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Weekend Camper
Join Date: Sep 2015
Location: PA
Posts: 12
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Quote:
Originally Posted by ChristianM
Hi!
On behalf of CrossRoads, I have contacted you privately to see if there is a way I can help get the ball rolling. So sorry to hear you have been having issues, but hopefully we can get them resolved!
Thanks,
Christian
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Hi Christian
I'm not sure what to tell you or ask you to do. I have already talked to two of the top people in customer service and they told me it wasn't going to be covered. Your company is getting a pretty bad name over this faded front cap and it's even worse when your customer service won't stand behind it. My number is 717-324-4244 if you need to contact me.
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03-15-2016, 02:00 PM
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#52
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,162
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Quote:
Originally Posted by mbohnert
Hi Christian
I'm not sure what to tell you or ask you to do. I have already talked to two of the top people in customer service and they told me it wasn't going to be covered. Your company is getting a pretty bad name over this faded front cap and it's even worse when your customer service won't stand behind it. My number is 717-324-4244 if you need to contact me.
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I hate to be the bearer of bad news for you, but the facts are the facts.
Christian will more then likely not be answering your post or giving you a call. She has went the way of so many other people involved in the RV industry, and I'm sorry to say, that leaves us, the RV public holding the bag of empty promises. Here is a link for you to read.
Elkhart's Thor Industries makes personnel moves - Elkhart Truth
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10-31-2016, 09:41 AM
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#53
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New Camper
Join Date: Sep 2016
Location: CO
Posts: 1
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Wow, so surprised to see this happening!!
I just don’t know what else to do!! VERY upset!!
We bought our 2013 Crossroad Sunset Trail BH26 in 2012. The salesman from Camping World, Edwin, is great with words, told us it would never fade and the stickers will never peel off. HA!! We noticed the top of our cap fading in 2013, so I called Camping World within the first year of owning our trailer to speak with our salesman. The salesman, Edwin, who sold us our trailer told me that there is nothing they could do as it was cosmetic. I tried again in 2014 as the fading was getting worse and coming down the front cap more. The same salesman, Edwin, told me the same thing, there is nothing he could do to help me because that was considered cosmetic. Edwin said it did not affect the way the trailer operates. That is twice within its warranty time frame. Yes, it’s cosmetic, we know that, but for the price we paid to own our first trailer, a second home, we want to be proud of it. Edwin no longer works for Camping World so now I have had to start all over with our problem and I am now told it is out of warranty.
Looked further into the problem and found out that Crossroads extended their warranty on the front cap. We were NEVER notified by phone, mail, or email of the extended warranty. We never knew of the extended warranty. I have talked with Crossroads regarding the issue and they requested a claim submitted from Camping World authorizing the front cap to be repainted. I just received an email from Camping World telling me that “as expected” (per Camping World) Crossroads denied the claim. Every year I have tried to get this issue fixed and nobody seems to want to help us, AND now it’s past the warranty date. The fading continues to get worse! I was hoping that Camping World or Crossroads would stand behind their word for fixing defects.
Maybe we bought from a “not-so-good” trailer company.
People sure let us know how terrible it looks and they have commented how they will never buy from Crossroads. After the excitement of buying a new, very expensive, trailer we are disappointed with how it looks now. So…now what to do next?
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10-31-2016, 11:17 AM
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#54
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Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,769
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Quote:
Originally Posted by mbohnert
Hi Christian
I'm not sure what to tell you or ask you to do. I have already talked to two of the top people in customer service and they told me it wasn't going to be covered. Your company is getting a pretty bad name over this faded front cap and it's even worse when your customer service won't stand behind it. My number is 717-324-4244 if you need to contact me.
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mbohnert
I'm sorry to have to tell you this but Christian M is no longer employed by Crossroads...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
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10-31-2016, 02:54 PM
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#55
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Full Time Camper
Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,753
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Quote:
Originally Posted by sleepyT
mbohnert
I'm sorry to have to tell you this but Christian M is no longer employed by Crossroads...
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Sleepy....Lloyd already told that guy in March .
The latest reply has to contact crossroads himself . Do not rely on your dealer. That is what I did.
__________________
It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..(just sold it)
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
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10-31-2016, 03:21 PM
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#56
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,724
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Do not rely on the salesman. Always talk directly with service. Salesmen come and go and are often full of.......... misinformation (I'm being kind).
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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10-31-2016, 03:43 PM
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#57
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Full Time Camper
Join Date: Oct 2015
Location: ca
Posts: 574
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Mark is that like BS
__________________
2015 Redwood 36RL pushing a 2015 Denali DRW
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11-26-2016, 12:16 PM
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#58
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Family Vacation Member
Join Date: Nov 2016
Location: Missouri
Posts: 134
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,$1000
__________________
2008 Cruiser 29CK that we leave in Arizona year round but only spend the winters in it.
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11-26-2016, 02:19 PM
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#59
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,162
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Quote:
Originally Posted by mmorris
,$1000
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What is that referring to?
You will have to forgive me, I'm not following what you mean.
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11-26-2016, 03:48 PM
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#60
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Full Time Camper
Join Date: Jul 2013
Location: DFW, TexUS
Posts: 1,032
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We have a relatively new cedar creek parking at our storage lot and it's front cap is fading badly....
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