|
|
08-13-2013, 06:05 AM
|
#1
|
Family Vacation Member
Join Date: Jan 2012
Location: Ontario
Posts: 114
|
Found out only yesterday after speaking to my dealer's service manager that on my 2 year warranty, "structural" components are only good for 1 year.....thus my third burnt out stabilizer motor, now not covered under warranty any longer, and a new motor has like a $300 price tag on it. I contacted Crossroads and mentioned to them my trailer was only 1 1/2 years old, only used twice on vacations, and again have a "fried" stabilizer motor because of those dam switches that mysteriously operate the motors to point of burn out.
To my astonishment, rep mentioned they have come up with a free harness kit to deal with this problem that includes:2 better "corrosion proof" switches & a fusible link that blows before motor does. Lippert is the stabilizer manufacturer, but Crossroads came up with this special FREE "kit". My service manager at dealership didn't even know about this! To make matters one step better, after taking down trailer VIN number, they will courier kit straight to my home. I even managed to talk rep into sending me a free stabilizer motor as well!
I know we've heard a lot of negativity towards Crossroads on these posts last while, but I thought I'd forward my2 centsworth to the forumand say to Crossroads: "ATTA BOY" for coming through for me!
Edited by: Tonemeister
__________________
Nancy + Tony
'11 Dodge Laramie Longhorn CC
'12 Sunset Trail ST25RB
Equal-i-zer hitch
|
|
|
08-14-2013, 11:48 AM
|
#2
|
Full Time Camper
Join Date: Mar 2013
Location: Florida
Posts: 650
|
That's great! I'm glad to hear it.
__________________
Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
YouTube LetsRV Instagram LetsRV_
|
|
|
08-23-2013, 11:47 AM
|
#3
|
Weekend Camper
Join Date: Sep 2012
Location: Western NY
Posts: 50
|
How about a some contact info so we can also get the upgrades.
|
|
|
08-23-2013, 01:38 PM
|
#4
|
Weekend Camper
Join Date: Aug 2013
Location: Fl.
Posts: 20
|
Yeah, come share the wealth.
__________________
2004 Dodge Ram 2500
2014 Sunset Trail Reserve 33BD
|
|
|
08-25-2013, 03:01 AM
|
#5
|
Family Vacation Member
Join Date: Jan 2012
Location: Ontario
Posts: 114
|
The upgrade is free toanyone who has a unitwith the 2 exterior Lippert stabilizer motors & 2 outside under-skirt mounted switches. I merely called the Crossroads customer service number on website and spoke to a rep there who answered the phone. His name fails me now, but he was very accomodating. I knew nothing about the free upgrade until he mentioned it to me. He asked for my VIN number, and from that he knew my name and address & all details submitted to Crossroads from my dealer when first purchased.
__________________
Nancy + Tony
'11 Dodge Laramie Longhorn CC
'12 Sunset Trail ST25RB
Equal-i-zer hitch
|
|
|
08-26-2013, 03:42 AM
|
#6
|
Weekend Camper
Join Date: Jul 2012
Location:
Posts: 21
|
Just called the crossroads customer service and the guy I spoke to had never heard of the upgrade switch and said the only remedy crossroads has for the sticking switches is electric grease on the connector.
I'll try again in a few days and hopefully get a different answer.
__________________
2011 Ford FX4 Supercrew
2013 Sunset Trail 29ss
Hunter(black lab) and Scout(Shishon)
|
|
|
08-26-2013, 05:51 AM
|
#7
|
Family Vacation Member
Join Date: Jan 2012
Location: Ontario
Posts: 114
|
The person I spoke to, I beleive his name I wrote down as "Len". He called it an upgrade "kit". I do recall him mentioning about packing grease in the switch, and having to do it often as the grease may fall out or become gritty from dirt washing up against the switches. I specifically recall the conversation.....2 new improved switches & cable harness to wire into existing harness. (no cutting & splicing).
I haven't yet received the switches by courier, I assumed they'll be sending them to me the most economical way....US postal service (7-10 day parcel delivery). I'm feeling a tad perplexed now that you mention person you spoke to knew nothing about them! I will definately be calling them back to verify what "Len" told me!
__________________
Nancy + Tony
'11 Dodge Laramie Longhorn CC
'12 Sunset Trail ST25RB
Equal-i-zer hitch
|
|
|
08-26-2013, 06:50 AM
|
#8
|
Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,721
|
I dealt with a rep called Lynn. Could it be him?? Lynn Duggans?
Edited by: mark5w
__________________
Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
|
|
|
08-26-2013, 07:19 AM
|
#9
|
Family Vacation Member
Join Date: Jan 2012
Location: Ontario
Posts: 114
|
Lynn Duggans.......that's the guy I spoke to! Just got off the phone with him 1/2 hour ago to inquire about my couriered parts. As it happens, box was delivered and left on my porch at home earlier in the day!
1-855-226-7496 Option 2 - 2 - 2 (for Crossroads trailers)...ask for Lynn
Have last 8 digits of your VIN # for him to verify you in their data base.
Package comes with 2 new switches, frame mountable .6 amp fuse, crimping connectors, spare wire pieces for connections and 3 pages of instructions with pictures.
__________________
Nancy + Tony
'11 Dodge Laramie Longhorn CC
'12 Sunset Trail ST25RB
Equal-i-zer hitch
|
|
|
08-26-2013, 07:22 AM
|
#10
|
New Camper
Join Date: Jun 2012
Location: Bryan, TX
Posts: 1
|
Just called Crossroads service number and talked the rep. I asked about the upgrade kit for the switches, he checked my Vin# and said the kits are on their way. Only thing they had to be shipped to home address and not to a PO Box. Do Not remember the Rep name
__________________
Wicked WA
|
|
|
08-26-2013, 01:35 PM
|
#11
|
Weekend Camper
Join Date: Jul 2012
Location:
Posts: 21
|
O.K so I just received and e-mail from Lynn and said the kits are on their way. Good news, Lynn seems to know what's going on at crossroads, obviously the other guy didn't know what he was talking about!!
Yee haww
__________________
2011 Ford FX4 Supercrew
2013 Sunset Trail 29ss
Hunter(black lab) and Scout(Shishon)
|
|
|
08-26-2013, 10:14 PM
|
#12
|
Family Vacation Member
Join Date: Jan 2012
Location: Ontario
Posts: 114
|
Glad to hear you got results! Lynn to the rescue again! Took 9 business days for me to get package delivered to my door......shorter time if you live in the US, I'm sure!
Happy trails!
__________________
Nancy + Tony
'11 Dodge Laramie Longhorn CC
'12 Sunset Trail ST25RB
Equal-i-zer hitch
|
|
|
08-28-2013, 04:11 AM
|
#13
|
Weekend Camper
Join Date: Apr 2013
Location: Harleysville,PA
Posts: 41
|
Just oreder my kit today. Crossroads rep was very nice.
__________________
2013 Chevy 2500HD-Diesel
Sunset Trail TT 32RL-2013-
|
|
|
08-28-2013, 10:20 AM
|
#14
|
Weekend Camper
Join Date: Sep 2012
Location: Ohio
Posts: 47
|
Spoke to Bill Hodge today. Said that I should receive the kit in appr 2 weeks. Instructions were e-mailed to me today.
__________________
2012 ST 30RK
|
|
|
08-29-2013, 12:24 AM
|
#15
|
Full Time Camper
Join Date: Feb 2013
Location: Connecticut
Posts: 688
|
Just an FYI. I contacted Lynn at crossroads, I have a 2013 Sunset trail and it was manufactured in December of 2012. The upgraded switches came factory installed on mine. I'm not sure when in the production year they started changing them, but if your trailer is the same age or newer than mine, there is a good chance you are all set.
__________________
Jason & Wendy
2014 Ford F-350 Lariat 6.7L PSD
2015 Keystone Montana 3711FL
B&W Patriot 16K Fifth Wheel Hitch
|
|
|
08-29-2013, 02:15 AM
|
#16
|
Full Time Camper
Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,753
|
Just talked to Bill Hodge and the kit is for units built before June 2012 . Mine was built in late July 2012 and already has them on it . But I went a step further and enclosed the switches in a waterproof box.
__________________
It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..(just sold it)
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
|
|
|
08-29-2013, 03:46 AM
|
#17
|
Full Time Camper
Join Date: Feb 2013
Location: Connecticut
Posts: 688
|
Nice Mod. Harley
__________________
Jason & Wendy
2014 Ford F-350 Lariat 6.7L PSD
2015 Keystone Montana 3711FL
B&W Patriot 16K Fifth Wheel Hitch
|
|
|
08-29-2013, 09:19 AM
|
#18
|
Weekend Camper
Join Date: May 2013
Location: Nova Scotia
Posts: 95
|
Called Crossroads today re my 2013 ST 30RE. Spoke to Terry ? who was very helpful. Based on my VIN he said my unit needed the updated switch/usable link. Will send them out today. Fingers crossed!
__________________
2014 Ram Hemi Outdoorsman 3:92RE
2013 ST Reserve 30RE
|
|
|
08-29-2013, 10:10 AM
|
#19
|
Full Time Camper
Join Date: Mar 2013
Location: Florida
Posts: 650
|
Nice job. Send the pics to Crossroads.
__________________
Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
YouTube LetsRV Instagram LetsRV_
|
|
|
08-29-2013, 02:55 PM
|
#20
|
Family Vacation Member
Join Date: Mar 2012
Location: St. Albert, AB
Posts: 106
|
Just got my switches on order today as well from customer service. Once I receive them I will be doing harleys mod immediatly after.
__________________
2013 Sunset Trail 26BH
2015 Chevy 2500 HD
|
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|