I bought a Sunset Trail 32 RL 2 months ago and still haven't been able to use it. I purchased it in South Carolina at a dealership an hour from where I live. I took it on a "dry run" in my back yard to make sure nothing was wrong. It poured rain that night and I'm glad it did. The left slide had a leaky seal. I woke up to a very wet floor. I took my camper to a competitor that is 5 minutes from my house. The dealership in South Carolina told me that was ok because the unit was warrantied.
Although it was covered under warranty, the seal was replaced and supposed to work. They the slide in and out and put a hose on it. Guess what, it ripped the new seal. It seems there is a flaw in where the motor is located too close to the seal and it tears it. It sat at the competitors lot for 2 months. Crossroads is very difficult to get ahold of a customer service rep. I finally complained enough that I got ahold of "Terry". Who on 4 seperate phone calls, never seemed to have any notes as to who I was and promised each time to "get right back to me once he heard from the repair team." I now have my camper back and left the slides out last night due to rain. Guess what? The left slide is now dry. However the skylight which did not leak before does. The repair team at the competitor took both slides out and was supposed to be sure that it didn't happen again. Now the right slide leaks, which it didn't before. I'm so disappointed that I have this ongoing problem and no one seems to care. They have my $35,000.00. Buyer beware! As for me, I'm just getting started on my course of action!