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08-29-2017, 10:55 AM
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#1
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Sunset Trail 250RB Side Panel Damage
Well, the inevitable happened on the last camping trip. I accidently ran over the water spicket at the camp ground backing in. Bone head move on my part as I'm normally very good backing in with the trailer. However, the dealer states to repair would be around $450 for the side panel. The part number they show on the invoice is 538749 which is listed at Kiss D. Bronze. The panel itself is only $57 but freight and labor eats up the rest of the $400. Has anyone else ran into this type of repair on their Sunset Trail?
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2016 Sunset Trail Super Lite 250RB
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08-29-2017, 12:09 PM
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#2
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Family Vacation Member
Join Date: Aug 2014
Location: Ohio
Posts: 130
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That'll buff out... j/k. We all make bone head moves at some point. No idea how hard it would be to repair though.
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2015 Sunset Trail Reserve ST33BD
2014 Toyota Tundra Crewmax 4X4
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08-29-2017, 02:22 PM
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#3
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Gone Traveling
Join Date: Feb 2016
Location: Texas
Posts: 1,392
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Last week must've been something in the air/water to cause bone head mistakes, see mine. I've towed close to 100k miles in the last 10 years & towed rvs/trailers for 40-45 years & this was my 1st.
0821171213c.jpg
0821171213a.jpg
0821171213b.jpg
If I'd moved over 1" I'd of missed all together, but hind sight is 20/20.
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08-29-2017, 02:39 PM
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#4
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Ouch! Yeah, I wasn't paying attention as I have backed in my trailer numerous times without any problems. I guess I was in a hurry and that's a no-no when backing in. I guess this is going to be a $450 stupid tax I'll have to pay this time!
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2016 Sunset Trail Super Lite 250RB
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10-20-2017, 08:51 AM
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#5
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Well, here it is almost 2 months later and Crossroads still has not shipped the panel to my dealer. I called the dealer today and said it may be another 2 months according to Crossroads. This is absolutely terrible customer service if you ask me
Anyone on here know how to get ahold of someone at Crossroads or are they on this board? This is ridiculous!
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2016 Sunset Trail Super Lite 250RB
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10-20-2017, 09:57 AM
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#6
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Gone Traveling
Join Date: Feb 2016
Location: Texas
Posts: 1,392
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Quote:
Originally Posted by kgie1217
Well, here it is almost 2 months later and Crossroads still has not shipped the panel to my dealer. I called the dealer today and said it may be another 2 months according to Crossroads. This is absolutely terrible customer service if you ask me
Anyone on here know how to get ahold of someone at Crossroads or are they on this board? This is ridiculous!
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I guess once you break'em you're supposed to trade'em! The body shop that's fixing mine searched a week for someone/anyone that could get the part, it's now been 2 weeks waiting on parts!!! You waiting 2 month is not helping with my patience. Crossroads being rolled into Keystone has done nothing but foul up the whole Crossroads line of rvs, Keystone doesn't seem to care about Crossroads customers.
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10-20-2017, 11:00 AM
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#7
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Quote:
Originally Posted by travelin texans
I guess once you break'em you're supposed to trade'em! The body shop that's fixing mine searched a week for someone/anyone that could get the part, it's now been 2 weeks waiting on parts!!! You waiting 2 month is not helping with my patience. Crossroads being rolled into Keystone has done nothing but foul up the whole Crossroads line of rvs, Keystone doesn't seem to care about Crossroads customers.
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It's ridiculous is what it is. It's a panel for crying out loud! Had the camper been damaged to where I couldn't use it then I'd be really upset. I'm not trading it in to get peanuts of what I paid for it. Not over a $400 panel.
I'm going to contact Crossroads Customer Service but I'm sure this will get me no where.
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2016 Sunset Trail Super Lite 250RB
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11-30-2017, 06:59 AM
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#8
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,153
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You might be better off contacting a auto body shop. I feel certain they could fix it to look as good as new again.
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11-30-2017, 07:02 AM
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#9
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Well, to no one's surprise we are moving in the month 4 of no part from the manufacturer. I have been given these excuses from the dealer according to the manufacturer:
- Part is back ordered due to the acquisition of Crossroads to Forest River
- Part is back ordered due to issues with the supplier
- Part is back ordered due to the hurricane's affecting certain regions
These excuses are getting ridiculous from the manufacturer. I know the dealer can only do so much but this is out of control.
What if this part was on the camper where I could not use the camper at all? I'd be irate if I couldn't use the camper for 4 months.
Anyone have any suggestions? Admins?
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2016 Sunset Trail Super Lite 250RB
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11-30-2017, 08:57 AM
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#10
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Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,153
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Quote:
Originally Posted by kgie1217
Anyone have any suggestions? Admins?
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Ken, see my previous post.
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11-30-2017, 09:02 AM
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#11
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Seasonal Camper
Join Date: Feb 2013
Location: ohio
Posts: 356
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Quote:
Originally Posted by Lloyd
You might be better off contacting a auto body shop. I feel certain they could fix it to look as good as new again.
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X2 Would be a whole lot quicker
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hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
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11-30-2017, 03:44 PM
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#12
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Full Time Camper
Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,753
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Find a "paintless dent remover". they can massage the dent out.
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It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..(just sold it)
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
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11-30-2017, 03:48 PM
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#13
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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It must be a Christmas miracle! The dealer called this afternoon and said Forest River shipped the part today and it will be at the dealer next week. Almost 4 months later! Miracles do happen!
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2016 Sunset Trail Super Lite 250RB
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11-30-2017, 03:58 PM
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#14
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Site Team
Join Date: Sep 2012
Location: PA
Posts: 5,715
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Glad you're are finally getting it. But Crossroads is part of Keystone, not Forest River.
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Mark & Susan
Lehighton, Pennsylvania
EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
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11-30-2017, 04:24 PM
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#15
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Mark, you are correct as I had a brain fart. I meant to say Keystone.
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2016 Sunset Trail Super Lite 250RB
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12-22-2017, 01:35 PM
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#16
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Well took 4 months to get the part but it is finally fixed! Took the deal about 2 hours to fix and ran me $427! My stupid tax for the year!
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2016 Sunset Trail Super Lite 250RB
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12-22-2017, 05:40 PM
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#17
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Weekend Camper
Join Date: Jan 2016
Location: Virginia
Posts: 38
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Kgie 1217, who wa the dealer that did your work? I too have the 250RB. No, I do not need a dealer for repair work. I think we bought our TT at the same place you did.
GBZY
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GBZY
2016 Sunset TraiL 250 RB
2011 Ram 1500 SLT 5.7 Hemi
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12-23-2017, 07:05 AM
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#18
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Quote:
Originally Posted by GBZY
Kgie 1217, who wa the dealer that did your work? I too have the 250RB. No, I do not need a dealer for repair work. I think we bought our TT at the same place you did.
GBZY
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Bought my camper from Northgate RV in Alcoa, TN in February 2016. Great customer service! I will buy my next camper there again for sure.
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2016 Sunset Trail Super Lite 250RB
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12-23-2017, 09:24 AM
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#19
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Weekend Camper
Join Date: Jan 2016
Location: Virginia
Posts: 38
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Same here. We bought ours in Jan. 2016. Just took it down for warranty service department . They were extremely helpful and friendly. Said they would fix everything under the warranty, but wouldn’t start the work until first full week of January since they are currently preparing for Sevierville RV show. Since I live 2 hrs north of Alcoa, I told them to plan on keeping it when it is ready If I get snow and they don’t.
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12-23-2017, 12:03 PM
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#20
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Family Vacation Member
Join Date: Jan 2016
Location: TN
Posts: 106
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Quote:
Originally Posted by GBZY
Same here. We bought ours in Jan. 2016. Just took it down for warranty service department . They were extremely helpful and friendly. Said they would fix everything under the warranty, but wouldn’t start the work until first full week of January since they are currently preparing for Sevierville RV show. Since I live 2 hrs north of Alcoa, I told them to plan on keeping it when it is ready If I get snow and they don’t.
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You are right. They are closed all next week which is why I was hoping to get my camper back before they left for holiday break.
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2016 Sunset Trail Super Lite 250RB
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