Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-24-2013, 11:32 AM   #1
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
I bought this new in may, made two trips for a total of 16 days. First nite camping main door broke, having many problems, co2 detector defective, bedroom door broke, awning leaking right above door, slide started not to work correctly, now motors need to be replaced and have to wait 3 weeks! I had a lance truck camper for 12yrs and never has one problem. what happened to quality control and workmanship. I see many problems with crossroad campers
kidyounger is offline   Reply With Quote
Old 08-24-2013, 11:52 AM   #2
Site Team
 
mark5w's Avatar
 
Join Date: Sep 2012
Location: PA
Posts: 5,714
Hope you have success with your warranty issues. Success is based on how good your Dealer is at handling the problems with Crossroads.

Good luck.


__________________
Mark & Susan
Lehighton, Pennsylvania

EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
mark5w is online now   Reply With Quote
Old 08-24-2013, 12:44 PM   #3
Weekend Camper
 
DonCon's Avatar
 
Join Date: Sep 2012
Location: Ohio
Posts: 47
Hope everything gets settled quickly. Thankfully we have had no major issues with ours.

__________________

2012 ST 30RK
DonCon is offline   Reply With Quote
Old 08-26-2013, 11:47 AM   #4
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
Dealer is fixing problems, but don't want to take a 90 mile trip everytime i have a problem.
kidyounger is offline   Reply With Quote
Old 09-03-2013, 08:52 AM   #5
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
3 weeks still no trailer, parts coming from crossroads. Getting a little rediculous, a whole month of camping gone.
kidyounger is offline   Reply With Quote
Old 09-03-2013, 12:34 PM   #6
Weekend Camper
 
Join Date: Sep 2012
Location: Minnesota
Posts: 30


Kid,
Call Crossroads at 260-593-3850 and talk to Bill Hodges in customer service. He works for the customer and I have had nothing but excellent response from him. I have a 2012 30rk bought in sept 12 and had a couple minor issues. He has solved them all.

Gary
tri5ford is offline   Reply With Quote
Old 09-04-2013, 12:19 AM   #7
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
thanks, I'll give him a call.
kidyounger is offline   Reply With Quote
Old 09-04-2013, 12:39 AM   #8
Full Time Camper
 
socoguy's Avatar
 
Join Date: Aug 2010
Location: , RI
Posts: 1,164
Be advised on another post today it was stated that Bill would assume another position at CR at the end of this week. So make contact quickly so he can give you a referral. Too bad everyone says he was great to work with.
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
socoguy is offline   Reply With Quote
Old 09-10-2013, 09:14 AM   #9
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
Well dealer received parts for slide, but some of the parts are wrong, maybe i'll get it back by next camping season. Not impressed with crossroads, can't even send right parts!
kidyounger is offline   Reply With Quote
Old 09-10-2013, 09:54 AM   #10
Full Time Camper
 
anaro's Avatar
 
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
Quote:
Originally Posted by kidyounger
Well dealer received parts for slide, but some of the parts are wrong, maybe i'll get it back by next camping season. Not impressed with crossroads, can't even send right parts!
I would talk to crossroads customer service directly. many find they get better results. Many also find the dealer to be the problem. It is possible the dealer ordered the wrong parts and this wouldn't be the first or even 10th dealer we've seen take a long time to fix issues. Best of luck to you.
__________________

2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS

***Member of the Mason-Dixon Group***
anaro is offline   Reply With Quote
Old 09-16-2013, 02:51 AM   #11
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
crossroads is the problem,they sent the wrong parts. over a month and still no trailer!
kidyounger is offline   Reply With Quote
Old 10-21-2013, 01:02 PM   #12
Weekend Camper
 
kidyounger's Avatar
 
Join Date: Aug 2013
Location: colorado
Posts: 32
Send a message via AIM to kidyounger
After one month and a week i got my trailer back. Talked to crossroads customer service and agreed to make a month payment, which i thought was good. The person i talked to in customer service was accommodating, but terrible customer service. Would say he would call back, but only did once, I always had to call. It took over a month to get check, not real impressed with crossroads. Hopefully bugs are out of trailer.



kidyounger is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 10:12 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×