Look at service locations we bought our camper in Green Cover Springs, Fl about 3 hours from our house, we found a dealer within 20 minutes and asked him to do our warranty work and they have been wonderful to work with and such a pleasure dealing with someone so close. They do not sell Crossroads but are a warranty dealer. Thor is the parent company so most companies selling Thor will do warranty work. Worth a try. I called Crossroads and told them I had a dealer close by that would do the work, gave them the information then called the dealer with the name and number of the guy from Crossroads and it has been great ever since.
2013 Sunset Trail Reserve 25RB
2012 Ram 1500 Hemi, with full tow package
Reese 1500, 15000 hitch
and sway bars.