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Old 04-02-2013, 04:23 AM   #1
Weekend Camper
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Join Date: Jul 2011
Location: Calgary
Posts: 81
I recently had a very positive experience with dealing with my RV Dealer in Calgary, and the warranty folks at Crossroads.

I had 2 issues with my 2012 ST26BH. First was a number of 'stress cracks' had developed on the fiberglass front cap. Second was I had a number of sharp protrusions that were pointing up and pushing from below on my roof membrane.

I took my unit into the dealer (Guarantee RV) and both issues were dealt with promptly and professionally. They replaced the front cap (brand new cap), and resealed everything, IMO better than what I had delivered from the factory. The roof membrane was also replaced, with the sharp points being staples that were not appropriately dealt with ahead of factory installation of the roof membrane. Again, they corrected the issue, then reapplied the membrane, and did an excellent job resealing all the roof openings.

It wasn't a hassle at all, and I had the trailer back within 2 weeks of taking it in for the service. While it was there, I had them install a slide topper awning as well.
2015 Sunset Trail ST28BH Reserve Package
2011 Ford F250 Lariat 6.2L V8 Crew Cab
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Old 04-02-2013, 04:29 AM   #2
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Join Date: May 2006
Location: SW FL
Posts: 282
Now that's more like it! Thanks for the good report!
2006 CF30QB
2006 GMC Sierra 3500 4WD CC SRW SLT Duramax/Allison
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Old 04-02-2013, 05:38 AM   #3
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Join Date: Nov 2006
Location: Bradley, Il
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X2. Thanks for the positive feedback.
Dale & Carol
Bradley, Il
2007 F-250
2010 CF30SK Patriot
2007 CF30SK
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Old 04-02-2013, 08:50 AM   #4
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Location: , RI
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Thanks. Positive reports should be posted, glad it all worked out stress free.
Go Well.
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
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Old 04-02-2013, 10:29 AM   #5
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Join Date: Jun 2008
Location: Maine
Posts: 1,250
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Glad it worked out.

New roof and a new cap in the first part of your ownership is a terrible start....
2013 Jayco Eagle 334RBTS
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