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Old 07-06-2011, 05:25 AM   #1
atc
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I have done two trips with my 2012 sunset trail reserve, no complaints with the trailer so far as far as quality and build. I do have one question about the roof? My northtrail was foam filled I could walk anywhere, with the reserves it appears to be a different story any tips for getting around up there?



My second comment has to do with crossroads customer service, I really wish I could say it has been good, but I can't. My latest round with with no response has been over 2 weeks with follow up contacts as well. It has to do with cargo capacity. When I first ordered the trailer I found out the previous year it only had a 900lb cargo capacity which is no good for me as sometimes I need to travel with my fresh water tank full. After finally getting in contact with the factory I was told the 2012's had upgraded axles so capacity should be over 1800lbs. Which was perfect. Once receiving the trailer and getting it home I looked at the written in weights on the inside of the cupboard. And it appears to have a dry weight of 6852lbs, hitch weight of 880lbs, GVWR 7839lbs which equals 987lb load capacity? On the website it shows dry weight 6852lbs, GVWR 8168, hitch 888lbs, axleweight of 5964lbs,cargo capacity of 1316lbs?

I got under the trailer and looked at the axles sure enough 4400lbs each. With that being said with the 8800lbs combined axle capacity this trailer should have well above 1800lbs cargo capcity but somewhere there has been wrong specs stated and no one at the factory will clarify it for me. I hit at least 2-3 inspections and scales a year and need to know where I stand.
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Old 07-06-2011, 08:13 AM   #2
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Go with the label in the cupboard. That is what the Inspector will look at. Based on those numbers Cargo WT of 1316 is right. What you don't know is the actual dry weight. You will need a scale for that. It might be less, but is probably more than what is listed which will make your situation worse.



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Old 07-06-2011, 08:22 AM   #3
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That is the problem I am sure the specs in the cupboard are based on the old axles and that number is a 987lb load capacitythe new axles raise the GVWR by alot.Edited by: atc
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Old 07-06-2011, 02:42 PM   #4
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Quote:
Originally Posted by atc



My second comment has to do with crossroads customer service, I really wish I could say it has been good, but I can't.


If you do a search on this forum you should be able find Larry's contact info. He's who you should reach out to.
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Old 07-07-2011, 04:14 AM   #5
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Not having much luck with his contact info? I am assuming he works for crossroads.
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Old 08-03-2011, 02:27 AM   #6
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Well its been a month since I wrote this, trying to contact anyone at crossroads that could help me no reply. I have finally logged a complaint with BBB. I just don't understand a simple thing which should be easy to rectify but not one call back. I just need the new specs and capacity for the 4400lb axles.
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Old 08-04-2011, 02:43 AM   #7
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That worked, had a response within a day and follow up call the this morning to let me know the new capacity stickers are being sent via fedex.

I got a good apology for the lack of response.

For Sunset trail owners here are two emails for service to keep on hand:

smast@crossroadsrv.comShiela

amckowen@crossroadsrv.comAlyssa
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Old 08-04-2011, 03:41 AM   #8
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Hi atc, no excuses but summer months are shut down weeks at many of these manufacturers.
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Old 08-04-2011, 04:13 AM   #9
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I respect you comment, but I talked to enough people. Apparently there have been some changes in the service department this past week for improved customer service.
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Old 08-08-2011, 01:49 AM   #10
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Interesting atc,



So I just had some axle issues with my ST26BH(see my post here http://www.crossroadsrv.com/forum/fo...s.asp?TID=3516). Ended up with both axles being replaced by Lippert. I crawled under the trailer yesterday, and found that my new axles are stickered with a GAWR of 5200lbs. This would put the GVWR up over 10,000lbs (at least I think it would). That's a big up from the 7700lbs GVWR as it was delivered originally. I can't believe that they put such large axles on this trailer.
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Old 08-08-2011, 02:29 AM   #11
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You can't complain about that. I almost cancelled our deal when I found out last years only had 3500lb axles, but then I was told by the factory it would have 4400lb axles. Then as I wrote I was surprised to see the old spec stickers on it.
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Old 08-10-2011, 02:34 AM   #12
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The saga continues. Got the stickers, and they are the same specs I had. Turns out axles upgraded but not the tires. There for the GVWR didn't increase. They are looking to see what they can do to correct the problem. So DirtEngineer unless they upgraded tires with your axle swap GVWR will be close to the same.
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Old 08-10-2011, 03:22 AM   #13
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Oye. Sounds like a bit of a gong show. I did get new tires in my saga, but they are the same as the factory originals. I also wondered what impact the rest of the suspension(leaf springs etc.) had on the GVWR.



Honestly, I'm not too concerned as I doubt I would ever cross the GVWR. The upgraded axles make me feel better, and the wheel twist I observed previously is greatly diminished now with the beefier axles. I'm actually impressed that Lippert/CR upgraded the axles at no charge. They must know something we don't about theoriginal axle design.
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Old 08-10-2011, 05:26 AM   #14
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New tags along with new tires on the way to correct my problem. If all comes as said I will be happy to have a trailer with the specs I was originally told. Aside for the lack of response in the begining crossroads is making up for it.
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Old 08-10-2011, 02:42 PM   #15
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IMHO - I would skip the China p.o.s tires they give you and ask them for $$$ instead. That way you go get your own based on your research.
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Old 08-26-2011, 09:09 AM   #16
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Just an update 5 new tires and rims showed up. Even the spare is now an aluminum rim. New cargo capacity right around 2400lbs.
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Old 08-28-2011, 04:56 AM   #17
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ATC what truck are you pulling your trailor with?
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Old 08-28-2011, 03:32 PM   #18
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2011 dodge ram 1500 crew 5.7L. Reese distribution/anti-sway hitch.
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Old 08-29-2011, 12:31 AM   #19
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Quote:
Originally Posted by atc
I respect you comment, but I talked to enough people. Apparently there have been some changes in the service department this past week for improved customer service.








Apparently the changes are ongoing @ Crossroads. I was waiting for a callback from Randy Nielson last monday. I found out on late in the week he no longer works there.
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Old 08-29-2011, 01:55 AM   #20
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I am pretty it was Randy who agreed to ship me new tires.

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