First of all, welcome to the forum from N.C. I would contact the dealer back again and see if Crossroads has a solution to the problem. Sounds like the holes are probably stripped out or they didn't originally hit a stud the first time from the factory. It shouldn't be pulling out the first time; not to mention twice or three times.
*2016 CAF25SE Cruiser Aire 5er/*Joined 2010 *Changed Username and lost Post #'s -2012.
*Traded Campers and Left Crossroads -2012.
*Purchased New 5er & Came back May-2016
*Ted & Tricia (Mimi and Boo - Poodles)
”I have tried to live my life so that my family would love me and my friends would respect me. The others can do whatever the Hell they please!” —John Wayne