Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-11-2017, 07:56 AM   #1
Weekend Camper
 
Join Date: May 2016
Location: Michigan
Posts: 11
Crossroads and keystone

Is there something going on with CR and keystone merging? I know they are both owned by Thor. Rig has been at the dealer since middle of Nov. and parts were ordered late Dec after finally getting approval from CR to cover them. Hubby called yesterday and was told that they were still waiting on parts and had to resubmit paperwork due to something with CR and keystone. Hope we get it back before the weather warms up. Lol. They fixed a bunch of little things, but are supposed to replace the mattress (one person slept on it for four weeks throughout the summer and it has big dips, even after flipping it. Then whoever installed the tv didn't do it right and it sticks out of the cabinet when it is locked in place so the slide out has been hitting it and put a gouge in it. :/ I did ask for the old parts, in hopes that I can get the tv and mount it in the bedroom. Was told I could have them as long as CR didn't request them to be sent back.
Melodique is offline   Reply With Quote
Old 01-11-2017, 08:02 AM   #2
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 9,154
With a long wait like you experiencing, I think I would call CR and see what the problem is. Hopefully you are keeping track of everything and documenting.

The way they have been lately with customer support it doesn't give a person a warm cozy feeling.
Lloyd is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 02:52 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×