Oh mine was a major issue that I'm fortunately able to fix myself, but 90% of other people wouldn't. I'm now a expert at slideout adjustment and install! My rear slideout had no set screws and worked loose destroying the wiper seal. Crossroads is sending me enough seal to replace all the seals but I only need 1 side replaced. I really like the new 2 peace seal being used now, it makes for simple repair if ever needed. Yes I offered to replace the seal myself so Crossroads allowed once I sent pictures of what was missing and my repair. Now I'll repair the seal myself withen 30 minutes with no downtime or waiting for the dealer. I'm still happy with my purchase.
2013 Ram 2500 4x4 pulling a 2014 Zinger ZF31bh 5ver.