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Old 01-31-2009, 01:51 PM   #1
Weekend Camper
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Join Date: Aug 2008
Location: Columbus, Ohio
Posts: 45
I really just have to say how greatful I am to have had great service from Crossroads...They are tops in my book!
2007 Paradise Pointe 35SL

Seasonal Site, Autumn Lakes Campground-Sunbury, Ohio
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Old 01-31-2009, 10:46 PM   #2
Full Time Camper
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Join Date: Apr 2006
Location: Ontario
Posts: 508

When we decided to trade up, warranty service was one of our purchasing factors and we heard good things about Crossroads.

We've only had one warranty issue which caused considerable damage to our 5vr. Crossroadsproperly repairedthe faultas well as the damage it caused without question. That's the kind of service that I expect and I got it. In my book, Crossroads is #1 in customer support.
Helen & George VE3INB and Max (Bichon Frise)
2006 Silverado 2500HD D/A,
2006 Cruiser CF30SK
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Old 01-31-2009, 10:59 PM   #3
Full Time Camper
Join Date: Dec 2005
Location: PA
Posts: 891

Same here..shortly after buying my CR29RK from Chesapeake RV Solutions, in VA, I took the camper to a local facility in PA to have a state inspection sticker put on. The mechanic found a shock absorber bracket fail. Long story short, Crossroads paid the fee to reweld it to the frame and set up an appointment with Lippert to have the other 3 welded properly. Also, Chesapeake RV solutions has taken care of some minor issues, even after the warranty haqs expired.

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Old 01-31-2009, 11:43 PM   #4
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Join Date: Aug 2007
Location: Michigan
Posts: 544
Like most here I have had great customer service from my RV dealer, including warranty repairs.

The real test is an emergency warranty repair when you're on the road. *Unfortunately I had such an experience this past summer when a water line connection at the hot water by pass became disconnected and water flooded the trailer. *Took the repair man alot of time to locate the source of our flood, remove the wet insulation and get us buttoned up. *Crossroads stepped to the plate, authorized a mobile repair facility to come out and take care of the problem so that I could finish my trip and have full use of my trailer. * They continued by taking care of the expense of replacing the insulation and buttoning it back up. *I don't know how they could have done more or done better. *Simply Outstanding Customer Service!
Al & Karyl

'08 Sunset Trail ST29RL

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Old 02-01-2009, 12:35 AM   #5
Family Vacation Member
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Join Date: Mar 2007
Location: Mid-Michigan
Posts: 185
A-men, I had a crack in bedroom slide once our dealer took pics & sent them to CrossRoads it took about 3 days to get the fix OKed under warranty! Great service, great people!

Roger & Cindy

02 F250 PSD

07 Cruiser: CF29RK

You CAN get there from here it just takes longer
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Old 02-08-2009, 10:26 AM   #6
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Join Date: Mar 2005
Location: Houston, Texas
Posts: 68
We are out of warranty but I still call on CR for various issues....they are ALWAYS there.

You will not find a better customer service approach in the industry.

Let's go camping!!!

Terry, Eileen and the twins.
2006 CrossRoads Cruiser - CF29BT
2005 Ford PSD Crew Cab SD
Houston, Texas
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