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Old 06-16-2014, 12:53 PM   #1
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Join Date: Sep 2013
Location: Winchester, ON
Posts: 1,177
Factory service

We have had no luck in getting Crossroads to address our warrantee issues through the dealer network. We took it to a large dealership in Florida and they ordered the parts, fixed a couple of things, but the major item was not fixed as the wrong part came in.

The local dealer here in Ontario has had no luck in getting the parts into their store to fix our problems. My husband wants to take it to the factory. We are a day and a half drive from the factory, however we are going to the rally next month, and if that does not work for them, we are going out west after Labor day so there is another opportunity on our way out.

Does anyone have any experience getting stuff repaired on the unit at the factory? Anything we should know?

2012 Cruiser Sahara 330SS
2015 F250 Super Duty diesel
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Old 06-16-2014, 02:43 PM   #2
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Join Date: Apr 2011
Location: Illinois
Posts: 60
We think Randy, Andi & crew are the best in the business. I would guess if you are going to the rally and knowing what time of the year this is you had better get about the business of making your appointment as they are busy too.

Good luck, Bruce
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Old 06-16-2014, 05:11 PM   #3
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Join Date: Oct 2004
Location: Texas
Posts: 1,508
It has been many years ago, but we discovered a problem with our unit. We were going to be near the factory in a few days, called them and an appointment was made right away. The critical problem was fixed, plus several other items that were on my list for the dealer to fix. Absolutely, give CR a call.
Larry Day

Texas Baptist Men-Retiree Builders member since '01
13 Silverado 3500HD D/A, 2wd CCSB srw, custom RKI bed
11 Cruiser CF32MK
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