We owned a Montana Mountaineer previous to our Rushmore. I never had any good dealings with their customer service. Our fifth wheel came from the factory with a large T cut in the coroplast belly. The tape came loose, and I called and asked if they could send me some tape. The lady said she could, but wouldn't do so. Made me go through the dealer, which of course took forever. Just one of my dealings with them. Left a bitter taste in my mouth for Keystone.
Last time I called to ask Crossroads CS about something, Keystone answered. I just hung up.
2013 Chevy 3500HD
2012 Rushmore 38CK