Originally Posted by elizajane
has anyone else north of the border (Canada) had problems with the lengthof time it is taking to get parts from Indiana to the dealer? Our Cruiser has been @ dealer now for over 11 weeks. Each time the service dept orders parts it is 2 weeks or longer receiving them.
The parts we are now waiting for are still sitting @ broker in Toronto
. They left Indiana on Aug 17..
Eliza Jane: Working in Canada for many years and bringing parts across the border as a daily routine I know that the slowdown is typically due to 2 root issues:
a) Getting the supplier to ship them ( sometimes this is an issue)
and b) Always an issue with the brokers - unless the order is a type of good which is regularly shipped across the border the typical custom broker takes 2 to 3 weeks to process the imported item - two things have to happen for it to be quicker: 1) all the paperwork has to be perfect, and 2) someone from the receiving company has to call the broker at least once a day ( twice a day is better).
My advice - bug your dealer to death so that they bug the broker to death. This worked for me when I needed a replacement awning under warranty a couple of years ago. ( The part still took two weeks - but only two days nce I stated the bug routine of calling every day).