Just want to share a little experience with all of you.
In late November, Julie was good enough to allow me to purchase a new 32" Toshiba LCD, to be used both in the spare bedroom and the Cruiser. She insisted we get this one because it was cheaper(on Sale). On 2/15/09, the video failed on this unit (Model #32AV500V). Contacted Toshiba Customer Service same day concerning problem. This was finally resolved yesterday morning.
Here comes the rant!
I am evidently too far away (65miles) for them to economically repair/replace the unit, so they will be refunding my purchase price. Now, God knows I'm thankful that we're not left hanging in the wind on this deal. But I just can't believe that a major company like this is basically telling me that, Here's your money back, we won't stand behind our product and oh, you have to wait 7-10 days before the unit is picked up, then once we receive confirmation that it is picked up, we'll send your refund...in 4-6 Weeks! They won't repair/replace a unit that went out before it's in the 3rd month of warranty.
Then, their letter said, "Thanks for being a loyal Toshiba customer". Not anymore Toshiba.
Guess I'll be looking for that Sony I wanted in the 1st place.
The funny part...when I told Julie the final solution to this...she was verwy, verwy quite for a few moments...then she said,"I guess you need to go buy whichever one you want"!
Almost made it all worthwhile!
Bout broke my jaw to keep from smiling.
Thanks for allowing the rant
Tip: Before purchasing an appliance or electronics, etc. go to the manufacturers customer support website and search for a local repair center(you may have to call some companies to get this). If it's more than an hour's drive, you may want to reconsider. That's for those of us that live out in the "boonies" anyway.
Happy camping ya'll!