X2 on the video. Good luck. You may need someone to come out and help with getting it in - Lippert has reps that are on the "road" for items like this.
Take pictures and provide as much detail as you can to crossroads - my two contacts were:
Bill Stout email@example.com
Mark Quinn firstname.lastname@example.org
Mark got the work started and Bill followed it to completion. I contacted crossroads and then the RV dealer. They are quick to respond to e-mails. Keep copies of all of the e-mails and forward them to the RV dealer that will be making the repairs.
Our side had issues until CR made a significant design change to the
bed room/wardrobe slide. The dealer replaced the complete system -
rails,motors and gears. There was not enough support under the bed (support rollers) and this caused un-even loading on the front and rear motors. This lead to failure of the front motor and top gear rail. Also, we had water damage due to poor sealing when the unit was built. The bed slide walls and bottom was replaced - the walls were falling in and the bottom had many cracks where the rollers made contact with it.
Edited by: NorskeNY