I had the same problem with mine. After playing tag with a service person to repair it the factory guy told me how to fix it. Screws up from the bottom as previously described. Without having done it before it took about an hour. No problems. FWIW mine had 1 screw about 8" back from the edge and I couldn't see any more... Piss poor construction.
As for supporting it I went to Wally World and picked up 3 hard rubber door stops. Perfect height to slide under the edge and support it. 2 at the back and one at the front. A small eyebolt in the back of each and string tying them together makes removal easy and the string laying in the walkway of the floor is a reminder.
I figure the bouncing of the heavy sleeper sofa is what caused it. I did get the warning about walking on it.
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Clif and Millie
Ozzie (half a dog tall & 2 dogs long)
Mabank, TX
2009 Ford Lariat F350 SRW CC Diesel
2013 Cruiser CF305SK Patriot Edition
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