Originally Posted by Juanle
The thermostat gives the option of both gas and electric... And the guy at the dealer said it had the capability. Maybe he was wrong.
In regards to making sure the fan is on auto; I only have the option to switch the fan on cool--is that normal? I don't have that option on heat.
Thanks for all your help!
It is possible that your AC is a heat pump model or equipped with electric strip heating. If that is the case, then you do have electric heat, and the air flow will be from the ceiling vents and not the floor vents. Also, heat output from a heat pump is very minimal and will seem cold compared to the much higher output from the furnace.
You should be able to program a different temp setting while in gas mode vs. while in electric mode. Check them both, chances are the gas mode is at a lower temp than electric, in which case the gas furnace will not turn on until temp drops to that lower number.
I think your fan control is operating correct. In cooling mode, you have two choices, continuous fan or auto fan (cycles with the AC). But in heating mode, the fan should only run while the heat pump or furnace is running. But the main switch should give you multiple options, OFF, COOL, HEAT-gas, HEAT-electric and AUTO. But I'm just guessing on that. Anyway, if that is set to AUTO and the different temperature setting are wrong for cooling and both heat modes, then it may be possible when in the AUTO mode that cooling will happen instead of heating. The set point for cooling should be like 78 degrees while the set point for heating might be 72 for electric heat and 70 for gas heat. You need to verify all of the temp. set points, not just a single one.
Ask your dealer if the unit is equipped with a heat pump or strip heating. Hope this helps.