That is a fantastic idea- I love it! I actually met with our head of engineering yesterday, and we discussed (at length) some ways that we are going to reach out to our dealer techs and hear feedback on our products and the repairs we do. I will pass this thread on to him, and see what steps need to be taken in getting it addressed.
SO, perfect timing with this post!
In response to Burgy, I would venture to say that some manufacturers don't have time, or don't know that there is a need to connect with the owners of the products via social media (facebook, the forums, etc). I would also venture to say that others are not concerned with the feedback, and have no desire to connect with the customer- which is an unfortunate mindset.
Though we haven't perfected the process yet, CrossRoads' is trying it's very best to utilize ways to communicate with our owner body in every way possible. Because the feedback is valuable!