Now for the PDI experience.
Before I get started -- we were dealing with 1 dealer and 2 locations -- Indiana where the deal was made and then transferred to Iowa where we picked it up. They are night and day different. More on that later.
We arrived a little early so they were just pulling it around to the service bays. The wife went inside to see where to drop off our trade and they followed her out and showed me where to drop it then they unhitched it from the truck and moved the carrier from the camper to the truck. Then the location manager explained that it was not ready for the PDI so we should go and get some lunch and come back he then handed the wife some money and said lunch was on them.
We got back from lunch and then it started. They were not happy. First the Indiana location was supposed to have checked everything out but that was not the case when the young lady tried the black tank valve and got a very unpleasant surprise. I mean really who trades in a camper with almost full holding tanks. All 3 of them. So as some of the crew cleaned the mess they moved the camper to a onsite dump and emptied the tanks.
Back into the shop in a different location and everything went very good. They had a check list of everything. They told and showed us how it worked and we checked it off the list. Very thorough. Then it started. There were a few things that the Indiana dealer told us they would be fixed that were not even touched. When we got to the water system and they went to check the water heater it was also full of some nasty smelling water. There were some loose knobs and when they cranked the antenna up it broke. The Mor Ryde step above steps we had installed were installed wrong and had to be replaced. We paid to have the camper re-caulked and the roof cleaned and treated which was not done. All this was to be done at the Indiana location and part of the final price.
Because we had to leave the camper for the week to have a hitch welded on they told us everything would be taken care of. When we arrived to pick it up we got the same high quality service from the Iowa location. We did another walk thru and everything was spot on even some minor things we let go on the first walk thru - after all it is a 2009 model - was fixed. While we were in paying for the camper --Yes all this took place BEFORE it was paid for-- they transferred the carrier to the camper and hooked up the truck , and took it for a little trip around the parking lot then back to the shop to adjust the breaks.
Everything was fixed / replaced by them at no charge. When asked they said Indiana would pay there parts and labor charge and the "salesman" that sold us the camper would be dealt with.
I would recommend the Iowa location but not the one in Indiana.
Next post the trip home.