Originally Posted by mbinohio
....it's a cruel world, but business is business....and you sure can't blame the dealer for wanting to make a living... you were never a customer to begin with, he has his own customer base and he is going to take care of them, they are the one's who come back and buy again...
I grew up in a family tire business, we were a Goodyear dealeruntil my parents retired and closed it down. Wehonored Goodyear's tire warrantyregardless of where a consumer made their purchase.Of those consumers,95% were itinerants who either came in from the State Park, or were passing through on the interstate.
If the appointment book was full for the day then the itineranthad to eitherreturn the next day, orthey could hang out in the waiting area and hope someone cancelled. If, while they were waiting, a regular customer came in without an appointmentthey too had to return the next day, or wait;just likethe itinerant.
However,if there was a cancellation, we always
asked the regular customer if theyminded if we waited on the "out of towner" first. If the regular customer said they were pressed for time and couldn't wait, they got waited on before the itinerant.That surly would haveticked some of the itinerantsoff, but that's life. (We live in a small, rural community, with good friendly people. I really can't recall a regular customerinisting on going first.)
Our philosophy was that theitinerant was never coming back regardless of the service they received. Whether or not the regular customer came back also restedlargly onour service;but we simply couldn't take the chance of ticking theregular customer off.Life just ain't fair sometimes, in fact,..."it [is indeed]a cruel world, but business is business."