I know there are alot of threads on here about warranty work. I'm just curious the time from drop-off to final-repair for most. I had a list for CW, nothing huge about 10 small things plus rear jacks and no heat in bunkhouse vents. I dropped it off about 4 weeks ago and it's due to be finished next week. Seems they look at it, submit to CrossRoads for 'warranty approval' order parts, receive parts. Submit next item to CrossRoads for 'warranty approval' order parts receive and then schedule for a tech to look at it. Now granted it's been winterized and there is no rush except to get it put away for the winter and not sitting outside. If this were June/July I'd be screaming.. 5 weeks for a 10 item list?
This is my first CR product, owned Jayco's before and their warranty / repair process was normally a week tops for turn around from my local Jayco dealer.
Mike...I had the same slow warranty process with CW. I ended up picking up the parts at CW and doing the repair work myself. I am also have Crossroads send me a replacement double flex wire guard also install. Thank goodness my camper has had only minor issues that I can fix myself. The "profit" star should look into improving his own stores.
I'm going to sound like a broken record. I blame the dealership most of the time. My dealer is busy and when I have had my small issues fixed, Crossroads has approved them quick. It's the dealer that can be slow. Especially when more than one tech needs to work on it.
When you buy a new trailer, I think the expectation should be that it's new. Free of mistakes, poor workmanship, negligence, or whatever.
I believe our expectation should be to drive it off the lot and go camping.
I also believe if it has to sit for a month or two, due to Crossroads, not their dealers, for the mistakes originally made, those customers need to be rebated in some form or another for their inconvienence.
If warranty work requires more then a week to fix, the Mfg needs to step in to quickly resolve.
I agree that the delays from the dealers can be extremely frustrating. I'm of the opinion that the "waiting on a response from the manufacturer" excuse dealers use is nothing more than they are overbooked and trying to put you off until they can get to you.
Mike in Tennessee
2007 Cruiser 30QB
2008 Ford F250 Lariat 4x4 6.4 Powerstroke
Valley 16K slider
Ride-Rite air bags