Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-06-2017, 04:27 PM   #1
New Camper
 
Join Date: Nov 2015
Location: Texas
Posts: 5
2016 Hill Country

Hi all. Registered on here awhile back but never posted anything. We took our 5th wheel into dealership for a very dangerous recall Crossroads sent me and decided to also get some warranty issues addressed. I was just notified by my dealer Crossroads has denied some of the warranty repairs that we listed.
Question: Does anyone know who I can personally contact at Crossroads concerning these items. All items were due to poor workmanship or items that have never worked and are included in my limited warranty. Thanks for any info....and don't get me wrong....we love our 5th Wheel.
teeaaacee is offline   Reply With Quote
Old 01-06-2017, 06:53 PM   #2
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 9,153
I don't have a name any more for contact. Seems like things/personnel change there so often a person can't keep up with them.

Do you have this contact #? Customer Service: 855-226-7496
Another thought, Is your rig more then one year old? In other words did you purchase it more then one year ago?
Lloyd is offline   Reply With Quote
Old 01-07-2017, 05:13 AM   #3
Family Vacation Member
 
Join Date: Dec 2015
Location: On
Posts: 186
Warranty

What is the year and model?
Jeffur is offline   Reply With Quote
Old 01-07-2017, 07:28 AM   #4
Full Time Camper
 
Join Date: Jul 2013
Location: DFW, TexUS
Posts: 1,032
Yes, maybe they are going by the mfg date and not the purchase date
__________________
johnboytoo is offline   Reply With Quote
Old 01-07-2017, 09:39 AM   #5
New Camper
 
Join Date: Nov 2015
Location: Texas
Posts: 5
Quote:
Originally Posted by Jeffur View Post
What is the year and model?
It's a 2016 Hill Country by Crossroads and within warranty period. I'll try calling them at the customer service number next week.
teeaaacee is offline   Reply With Quote
Old 01-07-2017, 09:40 AM   #6
New Camper
 
Join Date: Nov 2015
Location: Texas
Posts: 5
Thanks, I'll try calling them next week.
teeaaacee is offline   Reply With Quote
Old 01-07-2017, 09:47 AM   #7
New Camper
 
Join Date: Nov 2015
Location: Texas
Posts: 5
They authorized some items but denied others. I mean the hole for the bedroom door latch doesn't come close to matching where it could close. One of the ones they denied. Poor workmanship and gets denied. I can fix it but the point is for the price I paid for this I'm not impressed. My dealer is going to fix 4 items they denied just because they know Crossroads is wrong.
teeaaacee is offline   Reply With Quote
Old 01-09-2017, 11:32 AM   #8
Seasonal Camper
 
TxCowboy's Avatar
 
Join Date: Jan 2016
Location: Texas
Posts: 297
Good to hear the ExploreUSA is stepping up to fix the issues CR didn't.
__________________
Jeff & Laurie -- Full timing in Rockport, Texas
Auggie (our beer-loving English Cocker Spaniel)
Angus (55 pounds of attitude in a 5 pound chihuahua body)

Our home base -- 2018 Grand Design Solitude 375RES -- The "Uno Mas!"
The mobile office -- 2016 Crossroads Hill Country HCT26RB -- The "Poquito Mas!"
Gone but not forgotten: 2015 Heartland Landmark 365 Key West (lost to Hurricane Harvey)
TxCowboy is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 04:43 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×