WOW, I have no more information but to say, I'm sorry! I would keep hounding them, did you get an extended warranty? We worked with our dealer on the price and got a pretty good deal on ours, the only issue we have had was the LED lights on the awning didn't work. The dealer has ordered the parts but we haven't heard anything yet. We are happy with everything else though.
Wishing you better luck!
Tow Vehicle - 2017 F250 Platinum 6.2 4:30 gear
Travel Trailer - Sunset Trail Super Lite ST290QB
Color : Enzo
Dry Weight 5,774 - Actual weight 6,767