Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-20-2015, 01:33 PM   #1
New Camper
 
Join Date: Jul 2015
Location: AZ
Posts: 3
Unhappy New Owner in AZ

Hello All,
Our family purchased a new 2014 3612 Elevation Toy Hauler in May after years of using a slide-in truck camper, to put it mildly we have been less than impressed with the rig or Crossroads. I now think we were spoiled by the camper as it was flawless and in a three day boondocking trip (father's day weekend) we had the following with our Elevation:
1. When filling the water tank when the gauge finally says "full" approximately 25 gallons of water runs out of the overflow hose and the gauge goes back to reading 2/3 full. Our dealer has no answer for this.
2. When moving the main slide out (Galley & living room slides operate on one button) the main slide "grabbed" the floor and tore it. The slides moved in/out with no unusual noise and the alignments looked "true". The unit was level and the floor was repaired under warranty with no explanation of the issue.
3. We boon-docked at 6,000' elevation and the high temps around 92, the generator would run for almost 2 hours and then start running rough and shut-down. You could restart it and repeat all weekend long. Dealer tested in their yard for 5 hours and say it is fine...
4. You ask why run the Gen for so long? We have two AC units and the master bedroom and bathroom were nice and cool but the main area and gargage would barely cool down so we closed off the garage and many of the vents in the bedroom to redirect the cool air with minimal success and had to run the Gen for a long time in an attempt to cool off the main area. The AC seems inadequate for this rig.
5. The refrigerator/freezer barely worked. The freezer was about the temp you would expect the fridge to be and the fridge was not cool enough to keep bread from becoming moldy. Still waiting on the fix for this... Most of our food spoiled.
6. One of the lights above the kitchen island did not work. A loose wire was repaired by our dealer under warranty.
7. Upon returning to our dealer and going over the above issues and leaving our trailer a day later our dealer called and said that the glass in our sliding (patio door type) door between the main area and the garage had shattered. It was fine when we dropped the trailer, dealer entered a claim with Crossroads who rejected it as they "don't" cover glass. I called CR and spoke with customer service, this was a terrible experience as the individual (who was reluctant to give a name but was male) didn't care, when I asked where this policy was shown stating no glass coverage he said the dealer should give it to me and that is was standard practice. When I went over all of the other issues in an attempt if nothing else to gain a "sympathetic" ear this person could care less.

Our overall impression/experience has been terrible, three days of use and the rest of the time in the repair shop and a customer service individual who in my experience either knows nothing about customer service or is so "buried" in compliants he no longer cares.

I'm still not ready to give up on this unit yet or Crossroads and sure could use help hearing from owners who have had better luck than we have.

Please help the "unhappy" campers in AZ. Thanks and have a good day.
JSMJones1 is offline   Reply With Quote
Old 07-20-2015, 03:12 PM   #2
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 9,153
Was this a used camper when you purchased it?
Lloyd is offline   Reply With Quote
Old 07-20-2015, 04:32 PM   #3
New Camper
 
Join Date: Jul 2015
Location: AZ
Posts: 3
No it was brand new.
JSMJones1 is offline   Reply With Quote
Old 07-21-2015, 05:41 AM   #4
Family Vacation Member
 
Join Date: Jun 2015
Location: Texas
Posts: 108
Send a message via Yahoo to Bowler304
WOW, I have no more information but to say, I'm sorry! I would keep hounding them, did you get an extended warranty? We worked with our dealer on the price and got a pretty good deal on ours, the only issue we have had was the LED lights on the awning didn't work. The dealer has ordered the parts but we haven't heard anything yet. We are happy with everything else though.

Wishing you better luck!
__________________
Tow Vehicle - 2017 F250 Platinum 6.2 4:30 gear
Travel Trailer - Sunset Trail Super Lite ST290QB
Color : Enzo
Dry Weight 5,774 - Actual weight 6,767
Bowler304 is offline   Reply With Quote
Old 07-21-2015, 07:34 AM   #5
Weekend Camper
 
ttroup's Avatar
 
Join Date: May 2015
Location: Indiana
Posts: 71
JSMJones1,

First of all, on behave of CrossRoads, we are terribly sorry the inconveniences that are happening with your Elevation. But we are glad to hear that you are not giving up on us yet, we will make this right!

I will be in contact with my costumer service representative to get this taken care of. I am also sorry that you had a problem with our costumer service department, I will also make sure that is handled as well.

I will be private messaging you to get your contact information and we will get you taken care of from there!

Thank you
-Taylor
__________________
Taylor Troup
CrossRoads Employee
Recreational Lifestyle Specialist
ttroup is offline   Reply With Quote
Old 07-21-2015, 08:39 AM   #6
Family Vacation Member
 
Join Date: Jun 2015
Location: Texas
Posts: 108
Send a message via Yahoo to Bowler304
Post like this make me happy that I bought a crossroads!
__________________
Tow Vehicle - 2017 F250 Platinum 6.2 4:30 gear
Travel Trailer - Sunset Trail Super Lite ST290QB
Color : Enzo
Dry Weight 5,774 - Actual weight 6,767
Bowler304 is offline   Reply With Quote
Old 07-21-2015, 06:40 PM   #7
Family Vacation Member
 
AmericalVette's Avatar
 
Join Date: Oct 2009
Location: Missouri
Posts: 137
JSMJones1,

I am very sorry to read about your bad experience, but also glad to see that "ttroup' has stepped up to the plate to lend a hand. My Crossroads-Zinger has performed flawlessly so far and I am a happy owner. I wish you all the best and hope that all issues are resolved.
__________________
"Times fun when you're having flies"
2015 Zinger 27RL (TT #5)
Ford F350 FX4
My toy = 2004 Corvette Coupe
AmericalVette is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 06:58 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×