Collasped Landing Gear Update

[C&Jcampers]

Thanks to all, in regards to the concern in are well being in this situation.
We have made major, positive progress with CR's.
Dealing directly with a VP, who has been in contact with us almost daily.

Since this is a sensitive personal issue between Cr's and my family, what I can share with you is that Crossroads and Lippert are working together and have identified the cause of our collaspe and are sending reps from each Company to assess the total damage and are working towards a suitable solution to our situation.

Both companies have inspected their inventory and are taking measures to insure that this was an isolated incident.


Sincerely, Jim

[anaro]

please don't double post. We will see this in either board but like I already said, I'm glad all is working out and everyone is stepping up.

[longhauler]

I hope they give you another new one to replace this one.

[Walkingstick]

Glad to hear it is working out....I like happy endings.

[Country Boy]

After your initial post I contacted my Crossroads localdealer regarding this issue. It didn't take long to get a call back from Crossroads RV customer service (Mark)who had in turn been notified of my comments and questions from my dealer. Mark left a voice mail message indicating he would call me back on Thursday morning to discuss my concerns about this issue. In your original post you indicated that Camping World had suggested the Lippert 6-point leveling system had been improperly installed based on their investigation. In your most recent post you indicated that both companies (Lippert & CR) are evaluating their existing inventory to make surewhat happened to youdoesn'thappen again."If" Camping World was correct in their evaluation CR would appear tohave been responsible for the mishap. However, if asyou stated "both" companies are checking existing inventory that wouldsuggest perhaps Lippert mismanufactured their product in your specific case and maybe others.Based onyour comment, that would make sense whynow both companies are evaluating their existing stock to see "if additional mismanufactured 6-point leveling systems are on the shelf somewhere,or on other Crossroads or other mfg'sRV's". When Mark calls me back tomorrow morning I will be anxious to get his take on this situation as to whether this wastruly a Crossroads problem or a Lippert problem, or a combination of both of them.

[Macloud]

I just purchased a new 39 sbnd can't and can't find instructions on how to set up the keyless entry system, can anyone help me?

Macloud

[LeBo]

CountryBoy, is there any update after you talked to CR Rep Mark that you can share here?


Edited by: LeBo

[snommis]

We just purchased the Rushmore Lincoln 11 days ago, heard a loud bang sounding like a jack released and upon inspection noticed one jack didin factretract about an inch....and then the next day, first thing in the morning, we heard a loud bang and thought for sure more jacks were retracting only upon another inspection to find that our grey water tank ruptured and was draining all on the ground. We are starting to regret our decision on purchasing what seems to be agorgeouscoach at first sight and now questioningcraftsmanshipand quality.
Jim & Steph
SoCal

[Hunter11]

Jim & Stephanie, sorry to hear of your issues right off the bat. Hopefully you have a good dealer and Crossroads will step up and get your issues corrected. They are not the company they use to be that is for sure and continue to show signs of cost cutting all in the name of the profits. I guess the old saying "they just don't make them like they use to" applies. Good luck and keep us informed of your progress with repairs. Edited by: Hunter11

[Lloyd]

<div ="msg">
Jim &amp; Stephanie, I too am sorry to hear of this happening to your new RV.
I think it's a dirty crying shame that CR is going to hell like this.

[LeBo]

Any buddy know if C&amp;J Campers ever got there replacement camper promise by CR.</span>


Edited by: LeBo

[Hunter11]

Jim was on the forum this morning but no response. My assumption would be he still cannot comment on this issue because it is not resolved. I am interested as to how this was/is being handled.

[C&Jcampers]

Goodmorning to you all

The latest on my situation is CR is getting us a new rig. They are adding some extras on it for us and we hope to get it very soon.

CR and Lippert ( landing gear folks) both stepped up and are getting this corrected. It would be nice to get the new rig in a week or so.

Bottom line with the cause of landing gear failure was that it was not installed correctly.

Thanks for all of your concern and kind words.

Jim

[Hunter11]

Jim, glad to see they stepped up and took care of you. I don't see that they had much choice but to take care of it after the landing gear system was installed wrong. Let's hope there are not any other rigs out there that had the system installed wrong. Good luck with the new rig and let us know how things go.

[Lloyd]

WOW!!
That is good news. To bad it's taken this long to get you in a new rig, and, it's to bad that it happened in the first place, but, it's nice to hear you are being taken care of.
Good luck with the replacement.

[anaro]

I'm glad they are able to work this out for you and get you a new rig. Enjoy it and I hope this one brings you many happy memories.

[mike06081969]

Great news, Jim! It's good to see that Crossroads stepped up to the plate and took care of this situation in a way that will lead to your ultimate satisfaction.

[LeBo]

Any buddy know if C&amp;J Campers ever got there replacement camper promise by CR?</span>
</span>

[Lloyd]

Originally Posted by LeBo

Any buddy know if C&amp;J Campers ever got there replacement camper promise by CR?</span>
</span>

Hey Lebo, you have to go back and read this thread a little closer.

[C&Jcampers]

We received our New 2014 Washington on 6/30.

Thanks to all at Crossroads who made this happen.

And thanks to many of you for encouragement during this time.

C&amp;J