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Old 04-14-2014, 06:57 AM   #1
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Why Quality Control at the factory will never be good

This is a simple matter of economics and motivation. The factory needs to move the units out to the dealer. The dealers will never complain about too many items to repair, because they make a ton of money repairing them. It's a catch 22. Make absolutely certain that your dealer is top notch in the repair arena before buying, and don't expect to pick up your new RV on Friday, head to the mountains and have a trouble free experience. Buy from a dealer that has an RV park adjacent, move in for a week (at no cost for the site) and be full time for that week. Make a very detailed list of all the issues that you find (and you will find!) then leave the unit with the dealer for a week or two to get the warranty approved, parts in, and repairs made. Make sure the dealer understands that delays and broken promises are not going to be accepted, and call the factory customer service and introduce yourself as a new owner. Set expectations for both the service folks and Customer Service, and communicate them in writing. It's work, but will make the whole process a great one! I speak from experience, we have had a ton of stuff done on our new Roosevelt, and we are very, very happy with her!
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Old 04-14-2014, 08:56 AM   #2
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Glad to hear you are happy and issues have been fixed.
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Old 04-14-2014, 12:45 PM   #3
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Just another note. Had a small issue last week and email Crossroads CS. Mark called me in the morning with apologies and resolution, and today I got a call from Andy Cripe (President, Crossroads) just to personally apologize for the inconvenience and assure me that the future is bright for Crossroads and their owners! Not a quick 'sorry', but a sincere, 11 minute conversation. Very impressive!
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Old 04-14-2014, 06:52 PM   #4
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That's good to hear.
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Old 04-14-2014, 06:57 PM   #5
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Just another note. Had a small issue last week and email Crossroads CS. Mark called me in the morning with apologies and resolution, and today I got a call from Andy Cripe (President, Crossroads) just to personally apologize for the inconvenience and assure me that the future is bright for Crossroads and their owners! Not a quick 'sorry', but a sincere, 11 minute conversation. Very impressive!

Good news!!
Thanks for the update. It's great to hear this stuff. I'm starting to believe CR has turned the corner.
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Old 04-14-2014, 08:20 PM   #6
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Turned the corner and starting to slowly get it's reputation back.
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Old 04-14-2014, 10:43 PM   #7
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It is definitely a good thing for crossroads but they have a long road to haul getting their good rep back after the damage the former management did. I hope they continue to head back in the direction of what they were when I bought in. They were such a great company back then.
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Old 04-21-2014, 02:41 PM   #8
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Funny, received a call from President of Crossroads.
I have been dealing with Mark Quinn since May of 2013 with more than just a minor problem and never received a call back from anyone.
I agree they have a LONG road ahead of them.
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Old 04-22-2014, 07:17 AM   #9
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It is good to hear a good review from "earvinery" , but then just a couple of posts later a NOT so good one from "KFedrowitz". I am going to attend the Factory Rally this year, and will get a better idea how the company is doing after I take the tour of the factory. I think the main issue with quality is and has always been the assembly line just moves tooo fast.
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Old 04-22-2014, 07:23 AM   #10
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On the redwood forums, some of the old 'fixed' issues are starting to resurface...

Sad !
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Old 04-22-2014, 08:18 AM   #11
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In reading these post I'm wondering if Crossroads even has a quality control or assembly inspection department. I'm the second owner of a discontinued 2010 Kingston 5er 35SB and I'm beginning think that,

#1) some (not all) of the folks there take no pride in what they are doing,
#2) there is no quaility inspections taking place prior to shoving the unit out the door and
#3) I really surprised that the previous owner didn't find and have things corrected.

Example: Water line from the water heater kinked so bad that almost no water could flow through it. How do you miss that?

With all that being said, my dealer has corrected everything that I've given him and I really do like this camper.
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Old 04-22-2014, 08:42 AM   #12
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In reading these post I'm wondering if Crossroads even has a quality control or assembly inspection department. I'm the second owner of a discontinued 2010 Kingston 5er 35SB and I'm beginning think that,

#1) some (not all) of the folks there take no pride in what they are doing,
#2) there is no quaility inspections taking place prior to shoving the unit out the door and
#3) I really surprised that the previous owner didn't find and have things corrected.

Example: Water line from the water heater kinked so bad that almost no water could flow through it. How do you miss that?

With all that being said, my dealer has corrected everything that I've given him and I really do like this camper.
Boy do I feel your pain. I am the 2nd owner of my 2011 ST 30RE and everywhere I look I see examples of sloppy work. I started the repair of the water leaks on the joint where the roofing meets the front cap. I have attached a pic showing one reason water ran in. The roofing material was cut short than they cover the gap with Dicor or whatever sealant they used. Both ends of the seam were the same. I am repairing with Eternabond products.

I also replaced the bathroom fan with a Fantastic unit. I thought the cheap little fan was bad, but it turned out the non-strip connectors were improperly installed. Strip, solder and good 3M electrical tape is much better connection. (Add shrink wrap on anything exposed to weather.) I would have replaced the original fan anyway, but it reinforces the awful looking electrical anywhere one looks. Believe me as a 41 year electrician I know bad when I see it.

I will post other photos of the entire roof seam repair when I have finished.
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Old 04-22-2014, 01:50 PM   #13
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It is good to hear a good review from "earvinery" , but then just a couple of posts later a NOT so good one from "KFedrowitz". I am going to attend the Factory Rally this year, and will get a better idea how the company is doing after I take the tour of the factory. I think the main issue with quality is and has always been the assembly line just moves tooo fast.
I agree - the line must move too fast. We will also be at the Shipshewana rally in July.
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Old 04-29-2014, 05:29 AM   #14
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I glad to hear the good with the bad...As for the pride in thing...Today I don't think anybody has pride in there job anymore. Companies only look at the numbers. Everything today is a number and not a person. They keep looking for way to make more if it means to cut corners...
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Old 04-29-2014, 05:32 AM   #15
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Unfortunately, the consumer is part of the problem. Consumers want everything for a low price, and the only way a manufacturer can make money is to cut production costs.
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Old 04-30-2014, 04:24 PM   #16
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I hear what you are saying. But if they took a little more care and better quality parts when they are slapping them together there should be no issues.
My pet peeve is the cheap plastic fender flares that keep breaking for no reason, one day they are fine and then for no reason they crack.
They should be made from aluminum, may cost a little more but would be better then replacing them every couple of years, especially when the local dealer keeps no stock and have to wait 4-6 weeks and hope they get the color right.
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Old 04-30-2014, 04:30 PM   #17
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I agree with you, but unfortunately, from the manufacturer's point of view, it's a bit of money saved here, some there, and it all adds up. I am not defending them, just trying to identify the reason for cheap construction.
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Old 04-30-2014, 05:17 PM   #18
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Unfortunately, the consumer is part of the problem. Consumers want everything for a low price, and the only way a manufacturer can make money is to cut production costs.
Bottom line is profit, the manufacturer cares about nothing else. After doing some minor repairs and having to remove a few things to complete them I am appalled at the lack of workmanship. They just do not care once the trailer is sold. Like everything else they are disposable and that is what they want in the hope you will buy another one. But they should remember, STRIKE ONE AND YOU ARE OUT.
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Old 04-30-2014, 05:29 PM   #19
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[QUOTE=techoil;76692]Bottom line is profit, the manufacturer cares about nothing else. After doing some minor repairs and having to remove a few things to complete them I am appalled at the lack of workmanship. They just do not care once the trailer is sold. Like everything else they are disposable and that is what they want in the hope you will buy another one. But they should remember, STRIKE ONE AND YOU ARE OUT.[/QUOTE



For most people, it's a lot like having your car washed. You'll never be satisfied because you didn't do it.
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Old 05-01-2014, 01:18 AM   #20
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like I posted before, we had way toooooo many problems with ours. Finally got it back and now there are more problems. My husband thinks that every time we move this unit something will break or fall apart.
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