Thread Tools Search this Thread Display Modes
Old 03-15-2016, 09:05 PM   #1
New Camper
Join Date: Mar 2016
Location: az
Posts: 4
2013 Elevation 4012 main slide problems

After several month of looking for a higher end new toy hauler we had narrowed it down to a 2013 Elevation toy hauler. We had purchased it new in 2013 and had started to enjoy the trailer. Little problems had popped up "to be expected" and we had them fixed.

In 2015 we had experienced the first of the major problems with the main slide out. The right motor had gone out and the slide out was none operational. We took the trailer to our local service department and they had fixed it.

Less than a year later the SAME motor had gone out while we were about 400 miles from home and on a Sunday. No one was available to help us.
After manually sliding the LARGE slide out back "which is not easy with a wife and two young children" we continued on our way. As we reached our camping destination i had contacted Crossroads by telephone and asked for direction as to getting the motor fixed again.

The individual that i spoke to in the costumer service department was rude and was not willing to assist us in getting the unit fixed. He just kept saying that the unit was out of warranty. I had told him that I had been reading and the slide motor has been an issue with several of the trailers that Crossroads had manufactured. Very frustrated I had hung up and looked at other options for us to get the trailer serviced.

A few days go by and another Elevation pulled into the campground and I had spoke to the owner. He had a 2015 Elevation and just had his 3rd large slide out motor replaced.

Sorry so long but REALLY frustrated with our high end trailer. Does anyone know of a fix whether a larger motor, converting to a hydraulic ram system or another fix. Not sure why they would put such a poor motor on a HEAVY slide out and not have an option for a hand crank if the motor fails again.
K9blitz is offline   Reply With Quote
Old 03-16-2016, 10:34 AM   #2
Site Team
Join Date: Dec 2007
Location: WI.
Posts: 7,908
Have you reached out to Lippert for any advise or help? They are the manufacture of the slide.
You might want to give them a shot at it.
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 03-16-2016, 02:53 PM   #3
Seasonal Camper
Join Date: Feb 2014
Location: New Mexico/ Calif
Posts: 298
Yes. Call them and good luck I had the same problem in my Jefferson .
I just keep 2 extra motors since I couldn't get any help

2013 Jefferson
2006 Chev 3500 DRW
2009 Corvette
Tony & Joanne
Full Time
TDG is offline   Reply With Quote
Old 03-16-2016, 03:16 PM   #4
New Camper
Join Date: Mar 2016
Location: az
Posts: 4
I did not contact Lippert myself due to we were on vacation. The toy hauler is now at a service shop that we have a great relationship with. The service shop said that the motor that they replaced was a 500 to 1 motor and that was the highest output that they could find for a replacement.

They are going to contact Lippert for us and try to resolve this on going issue since they deal directly with them and have their own contacts with the company.

We will see what the outcome is and I will update when I hear. The service department did state that they see a large amount of issues with these in wall motors and it is usually due to a heavy slide out.
K9blitz is offline   Reply With Quote
Old 04-13-2016, 04:31 AM   #5
New Camper
Join Date: Nov 2015
Location: Michigan
Posts: 7
I had slide issues and dealt with Colleen Walls from Lippert in Goshen. Colleen Walls
Service Writer
W: 574.537.8900 | F: 574.538.2958
The entire unit was installed wrong causing the issues. They did my repairs in 4 days and I am extremely happy. Mine is a 2014 Elevation and we had it at National RV for 6 months and they couldn't figure it out. Another person turned me onto the service center at Lippert and it worked out for me. I will say mine was off warranty and Lippert was a little pricy but it works great now. I did have a extended warranty company and had to seek my own reimbursement. Just thought I would share. Good Luck
Campy is offline   Reply With Quote
Old 04-19-2016, 03:19 PM   #6
Family Vacation Member
englishmatt's Avatar
Join Date: Nov 2013
Location: Woodstock, GA
Posts: 143
Hey K9Blitz, how did you manually get the slide back in?

Ours hasn't failed yet...but I'm always nervous and I know I'll need to manually encourage the slide one day...

2013 Elevation 3912
2017 Dodge RAM 3500HD Dually with AISIN
2014 KTM 1190 Adventure R
englishmatt is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.

All times are GMT -6. The time now is 04:25 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.