The dealer wants to fix but needs authorization from Crossroads and no one is getting back to them either!!
I thought this was Tom's big point about the "12 Promise" that would make it so much easier for owners to get warranty work done so much faster? Was that just a "Promise"?</span>
4. One-Hour Work Authorizations
Our pledge to our dealers is to quickly and efficiently turn around authorization times within one hour of the dealer request.
I hope you get your trailer fixed soon Donna. It is a shame you are having to deal with them dragging their feet.