Originally Posted by Crissy595
My husband and I bought a 2014 crossroads elevation January of 2014, and it has been a nightmare. The service company we use have been great but the maufacturer is aweful and do not stand behind their units. It has been in the shop since we bought it for problem after problem. I beleive this is the 7th time. It has been malfunctioning slide-outs, at seperate occations. Roof leak on a brand new unit. The A/C does not cool the back of the unit. The heat wouldnt work at all. The molding was peeling away in multiple locations inside the camper. If you have lots of money to waste or dont really want to use the unit than this may be for you. The company takes their time sending parts for repairs and thats if you can get anyone on the phone. Oh and it does not come with a ladder to access the bunk that is too high to reach in the back, if you buy an RV ladder for a bunk it cant be installed because there is not a solid frame to attach it to, just facia. Hope this helps anyone in the market looking to purchase a toy hauler because they sure got one over on us.
Not sure I saw the model of the Elevation you purchased...
I've not had to call CR yet, my dealer has been great about getting my unit IN and OUT for repairs where needed.
I purchased a 3912 Nov 13. For one reason or another it's been in the shop for 5 of the 7 months I've owned it. That said, not all the problems were CR's fault..but about 15 issues were.
My dealer (Southern RV in GA) has been excellent. When we decide to either upgrade or change our unit, we will work with Southern RV. I expected issues, albeit my expectations are on the edge of dissapointment. We are a younger RV family (40, 35, 15 and 13) so liked the Elevation of a number of reasons over the Raptor, Voltage, Road Warrior...the list goes on.
I've had a entirely NEW roof (most major) and other weird issues like the black tank flush valve being installed backwards...and I couldn't flush it.
I had various pieces of trim come loose and start to separate both internally and externally, the dealer took care of these issues and it looks better now that it did from new.
I've had the LED strips replaced in the main awning and the speaker brackets replaced in the garage because they ripped out the walls.
I too noticed the heat in the living area was nonexistent. It turned the main bedroom and the bathroom into a sauna though. Dealer cut out about 50% of the heating ducting to make a straigher route to the register and it's fixed the issue somewhat.
BUT...I AGREE that one of the most annoying thing is that the garage area doesn't come with a ladder. Very frustrating kids that I have to provide a step ladder or stack my coolers for them to climb on.
All that said, I've not written off the Elevation yet. If I can go through 2014 problem free...I'll be on the way to recovery.
I hope you're Elevation get better and you guys can start enjoying it.