To be honest, I had mixed feelings since many folks speak freely about the product issues and doesn't appear it really resulted in anything for those folks other than a "thanks for letting us know , we appreciate your feedback" message. Probably why they are not participating anymore.
Also, I sense Crossroads unfortunately has cut ties with direct customer contact. I learned that after calling customer service about a couple issues with our 2016 back in June. When we found some broken pieces parts on our maiden voyage of our new 2011 300BH a few years back(we missed on the walkthrough) customer service just sent me the parts. Now they just turf you off to the dealer. Real Shame but that's in line with what the other manufacturers do. My theory is they had a backlash from the dealers and could not handle the volume of issues coming in directly from the customers, so they stuck the dealers back in the middle as a buffer. Just my opinion.
2017 Ford F350 Super Duty 6.7 King Ranch Crew
Sold the 2016 Crossroads Sunset Trail Grand Reserve 32BH
2020 Grand Design Momentum 320G