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Old 07-26-2014, 08:23 PM   #1
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Join Date: Jul 2014
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Bad Purchasing Experience

At an RV show in April 2013 I purchased a Crossroads RV Zinger 28BH and it was an OK unit but should have done some more home work before diving into it because this year due to the shower/ tub unit being to high to get in and out and queen bed configuration it just was not working out. So looking through many different brands and models on the internet I found a unit that I thought would work.

Crossroads ST290QB was the model, so who has, none in New Jersey, a few in PA (should have went to PA). Well back to the Crossroads RV dealer that sold me the zinger. Can you sell me a 290QB, no because they are not a Sunset Trail dealer, and they cannot find any in the inventory from other states at least not near by. The other person involved in this purchase with me wants to keep it local if possible, thinking there will be sales tax problems tring to register the vehicle.

Another model with possibilities ST29SS, same as the 290QB with just an extra pushout and useless fireplace. Local crossroads dealer (not Sunset trail) locates a model a few states away makes, many promises and I aggree to purchase, site unseen (only photo's) well buyer beware! They get unit it sits on their lot for 4 days knowing that options are needed to be ordered and installed to it. They claim that items that I want are not made for it in the size that is needed. Well this is the third weekend I am not a happy camper, ready to walkaway for the whole thing. Poor customer service on sales department, making statements that now cannot be kept blaming it all on the service dept. But you know that the salesman got his commission so what does he care! Just a big mess!
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Old 07-26-2014, 11:37 PM   #2
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Sorry about your experience. The dealer can make all the difference and in your case not in a good way. If they don't make it right you should walk away. They aren't working with you at this point. Looks like you have a discussion with the manager or owner of the dealership in your near future.
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Old 07-27-2014, 06:17 AM   #3
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Have you check out White Horse RV Center ( ). We just purchase our from them and it has been a great buying experience. Even mailed me a tube of sealant when I found a spot that could use more. (we are 2hrs drive from them).
Ray & Dawn Karl
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Old 07-27-2014, 06:34 AM   #4
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Ed, if you are in that position of being able to "walk away" from this deal, I highly recommend that you do just that.
With the way you have explained how things have went so far, I can't imagine it will get any better in the future.
So---if you are frustrated now---with this dealer, it more then likely will only get worse.
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Old 07-27-2014, 07:34 AM   #5
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Lloyd is right here,

Nothing good will come of this. Gather all your paperwork. If you signed anything and gave them money, a review of your option a trusted family attorney is worth it at this point.

After dealing with bad dealers, I'd personally be happy losing a couple hundred bucks and chalk it up to experience.

I have a dealers 5 & 10 minutes from my house. I bought my trailer from a dealer 4 hours away. Enough said. You will need to deal with them after you buy this. If it is bad now, it will not get better.

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Old 07-27-2014, 11:32 AM   #6
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Fretz rv in Souderton, PA has both of the Sunset Trails you are interested in.
I bought a TT from them in the past and was very satisfied with their sales and service.
Mark & Susan
Lehighton, Pennsylvania

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Old 07-27-2014, 05:52 PM   #7
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Hopefully you haven't forked over any money yet. If so, see if you can get it back. There is too much money involved here for you to settle for something you are not happy with. Shame on the dealer for selling you something they knew would not work for you. I wouldn't feel bad at all about stopping this purchase. Lloyd is right on that things probably won't get better from here. Good luck!
Mike in Tennessee
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Old 07-27-2014, 06:08 PM   #8
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I can also recommend White Horse RV, they are very easy to deal with!

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Old 07-29-2014, 04:37 PM   #9
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Thanks for everyones advice. A dealer in PA had a simular model last week but got a deposit for it I guess over week end. If I could resolve the slide topper problem for the front small pushout I guess I would be on may way.
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Old 07-30-2014, 07:55 PM   #10
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We got ours from White Horse and were treated very well also. Camping World is huge and you should be able to do well there too. For us White Horse was more on the ball and wanted to make the deal.because we were so far away they threw in something to make up for the extra gas and expense. I confirmed that Camping World would do warranty work because the drive was substantially less. Worked out nicely.
2014 Crossroads 270BH towed by a 2008 Sequoia and filled with family, friends, and great memories.
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