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Showing results 1 to 15 of 15
Search took 0.01 seconds. Search: Posts Made By: ROD Camper
Forum: Rushmore 09-12-2015, 09:37 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Smile Norcold fridge saga from ROD Camper

Finally, after a long process to have our Norcold Rushmore Franklin fridge repaired it was Crossroads that stepped up, had a new Cooling unit sent out to the dealer. The fridge seems to be working...
Forum: Rushmore 09-10-2015, 01:50 PM
Replies: 29
Views: 6,646
Posted By ROD Camper
Hi Thomas, Well finally after a long journey of...

Hi Thomas,
Well finally after a long journey of chasing Norcold to warranty the fridge, and finally after a number of messages posted here on this forum, Crossroads stepped up to the plate where...
Forum: Rushmore 09-02-2015, 06:37 PM
Replies: 29
Views: 6,646
Posted By ROD Camper
Into week 3, still no sign of the reimbursement...

Into week 3, still no sign of the reimbursement check. Sure hope it doesn't take that long for the cooling unit repair reimbursement.
Forum: Rushmore 08-27-2015, 09:25 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
The dealer has called this morning to advise that...

The dealer has called this morning to advise that the new cooling unit has arrived. The soonest they can complete the work is September 8th. Making progress finally.
Forum: Rushmore 08-26-2015, 12:32 PM
Replies: 29
Views: 6,646
Posted By ROD Camper
Hi Christian, no need to Rodney has advised that...

Hi Christian, no need to Rodney has advised that the cooling unit has arrived at Crossroads and is being shipped out. The check is somewhere in process. The bigger the company I find the slower...
Forum: Rushmore 08-26-2015, 09:20 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Well, heading into week two and so far no new...

Well, heading into week two and so far no new Cooling unit or check has showed up as yet. Hopefully by weeks end or early next week. Next is to see when the dealer can take the trailer in and make...
Forum: Rushmore 08-15-2015, 11:34 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Thanks Thomas for your words of support, greatly...

Thanks Thomas for your words of support, greatly appreciated. I spent most of my working career in management and firmly believed and honored these words.... The customer may be wrong, but the...
Forum: Rushmore 08-14-2015, 09:58 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Thanks Lloyd for your words of wisdom and...

Thanks Lloyd for your words of wisdom and support. We love our trailer, layout and comfort but when things aren't right it becomes stressfull and frustrating. So far it seems a stand off on who...
Forum: Rushmore 08-14-2015, 08:13 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Thanks Taylor. I am also expecting a call from...

Thanks Taylor. I am also expecting a call from Mr Cripe who also responded to my email message.
Forum: Rushmore 08-13-2015, 06:41 PM
Replies: 29
Views: 6,646
Posted By ROD Camper
THE FOLLOWING IS TAKEN WORD FOR WORD FROM...

THE FOLLOWING IS TAKEN WORD FOR WORD FROM CROSSROADS WEBSITE LOCATED UNDER "ABOUT CROSSROADS" AT THE BOTTOM OF THAT PAGE. Now as you read what is below, especially noted under "service" and the...
Forum: Rushmore 08-13-2015, 03:12 PM
Replies: 29
Views: 6,646
Posted By ROD Camper
Well it appears from from calls I have had,...

Well it appears from from calls I have had, Crossroads is not exactly going to do anything but bounce things back and forth with Norcold while I find myself in the middle towing a top of the line RV...
Forum: Rushmore 08-13-2015, 10:57 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Thanks Taylor for your contact and intervention. ...

Thanks Taylor for your contact and intervention. The wheels are in motion thanks to you. Information has been provided to the Crossroads warranty department and is now being reviewed to determine...
Forum: Rushmore 08-13-2015, 08:13 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Thanks Taylor, I look forward to our discussion...

Thanks Taylor, I look forward to our discussion and resolution to get the process moving along.
Forum: Rushmore 08-12-2015, 09:41 AM
Replies: 29
Views: 6,646
Posted By ROD Camper
Long story short, the fridge does not cool on...

Long story short, the fridge does not cool on propane or electric since day 1 in use. Norcold requested detailed information from the repairing authorized dealership which was provided, Norcold...
Forum: Rushmore 08-11-2015, 04:11 PM
Replies: 29
Views: 6,646
Posted By ROD Camper
Unhappy NORCOLD FRIDGE warranty denial

Always little challenges along the way. Got most of the little stuff taken care of, now we have a Thetford Norcold Fridge that does not work. After 2 weeks of back and forth with the repair...
Showing results 1 to 15 of 15

 
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