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Old 01-25-2013, 06:08 AM   #1
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We saw and fell in love with the 2013 Rushmore - Washington model and would have been looking to purchase it before we started researching andfound thisforum. Now we're afraid to buy from Crossroads because there seems to be so many unhappy customers. We only get out about8 times during the 6 month window we have for camping season and with what we've read about the warrantyissuesfolks are experiencingwe would just be buying problems. Ifwe're misunderstanding what we've been reading and should still contemplate purchasing the Rushmore I'd appreciate some feedback. We've started to look at the Big Country by Heartland and they seem to have a much more positive force regarding their products on their forum.
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Old 01-25-2013, 07:20 AM   #2
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I bought my zinger 2 years ago. I'm just now out of warranty (I had the old warranty). I love my zinger. I have had a few issues over the past two years. All were minor. The worst were a hole rubbed in the carpet by the slide and a broken awning arm. Everything has been repaired under warranty but the repairs took a long time to do. Yes the warranty has changed and yes all of the members are furious about it. The decrease in warranty is making people turn away from crossroads. I would buy a crossroads again if they had what I was looking for but right now I'm leaning towards a sabre for my next 5er.That said over the past 2 yrs we have seen an increase in problems posted by owners. One would also tend to think the decrease in warranty would probably be related to an increase in claims but crossroads claims differently, they are trying to say they decreased it because it wasn't being used and they feel the New warranty will benefit owners better. If you are bored you can read all 30 or so pages of the boo hiss thread about the warranty.Edited by: anaro
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Old 01-25-2013, 09:18 AM   #3
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Quote:
Originally Posted by anaro
I bought my zinger 2 years ago. I'm just now out of warranty (I had the old warranty). I lobe my zinger. I have had a few issues over the past two years. All were minor. The worst were a hole rubbed in the carpet by the slide and a broken awning arm. Everything has been repaired under warranty but the repairs took a long time to do. Yes the warranty has changed and yes all of the members are furious about it. The decrease in warranty is making people turn away from crossroads. I would buy a crossroads again if they had what I was looking for but right now I'm leaning towards a sabre for my next 5er.That said over the past 2 yrs we have seen an increase in problems posted by owners. One would also tend to think the decrease in warranty would probably be related to an increase in claims but crossroads claims differently, they are trying to say they decreased it because it wasn't being used and they feel the New warranty will benefit owners better. If you are bored you can read all 30 or so pages of the boo hiss thread about the warranty.


Exactly.... Had aCruiser for3 years, best RV I ever owned. Fast forward and I'm looking to get a travel trailer. Shopped Crossroads, love the Zinger. Same floorplan, same options, same price but twice the warranty with the Jayco Jayflight. IMHO I'm not the only one who "would" have bought another CR automatically but decided to shop around due to the new warranty. I'm not saying I won't end up buying a CR, but I will heavily shop other brands where as previously it would have been an automatic repeat sale.Edited by: mwebber78
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Old 01-25-2013, 12:18 PM   #4
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Mooseme,
I would be remiss and a hypcroite if I didn't tell you I too posted a few "good" and a few "bad" remarks in the Boo/Hiss forum. But, having said that I will be looking at a 5er this year or next and I have looked at the Redwood from head to toe. I have inspected it as best I can and in every aspect it is a beautiful and well-built unit. I have yet to see the new Rushmore models but have read about a person on this forum who is ordering one of the new "Monticello" units site unseen. They are being built as we speak. The new Rushmore's look to me to be units I will definitely consider, but I've yet to see one. I will be visiitng the Rushmore facility when I attend the Crossroads Rally this summer. I like the unit I have right now and I will defiintely consider another Cruiser. If I like the unit I will put it through its paces and hope to have all the kinks worked out under the warranty. It's about all I can think to do.

Take everything you read with a grain of salt and listen to all sides before making your decisions. I will say that the dealer you choose will have a great deal to do with how well your love affair with CR's becomes.

Good luck,
Jim
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Old 01-25-2013, 02:12 PM   #5
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We are on our second Cruiser. Have had only one issue with them. Had a bad slide actuator on the kitchen slide on our current 2010 model. Replaced quickly under warranty by our excellent dealer. Never had any issues with the 2007 unit. We are on our fourth year of three month stays on the Gulf Coast with the current unit, so we use them a lot. Don't like what Crossroads did with the warranty reduction and would have to consider that if we were looking for another unit. Also don't have much faith in the Schwintek slideouts they are now using. Lots of people have had a lot of problems with them. Glad we have the old style slides that have operating mechanisms that seem to be much more robust.
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Old 01-25-2013, 06:39 PM   #6
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Howdy Mosseme, You could probably do worse than Crossroads, and maybe better. Do a better than thourough PDI, with cam-corder and ask many questions, with the shortened warrenty you may not be able to get to all the problems in the time it gives.However in MHO and experience, CR has Customer Service that is heads above all the others and today that is something... and even after the warrenty has run out, they usually will work with their customers, again in my experience. I think I would be looking at the Redwoods as tator447 mentioned, and will when the time comes, they are a sister company. just my .02.
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Old 01-25-2013, 10:03 PM   #7
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Just to note - the Redwood's still have the 2+5 year warranty.
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Old 01-26-2013, 04:39 AM   #8
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Comparing the Rushmore to the Cruiser or
Zinger is not Apples to Apples. The Rushmore is built in a different plant and
is hung wall construction with 16in on center studs (As our vintage Cruisers used to be constructed) vs. gorilla cage. The treatments and appliances are also not comparable. I'm still with my 2006 and I more than
happy with it. In fact, it will take quite a deal to make me give it up just
yet. It had some issues at the start but Crossroads customer service was
awesome and they fixed the issues beyond my expectations. </span>I even developed comradely relations with
some of the staff. Now I saw the Rushmore, walked through it, talk to a Crossroads rep and was impressed too.
That being said,
my previous comments in boo hiss was directed toward the Cruiser line and
excludes the Rushmore. I would consider one myself when looking for a
replacement in a year or so. </span><?: prefix = o ns = "urn:schemas-microsoft-comfficeffice" />

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Old 01-26-2013, 07:05 AM   #9
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Mooseme -- You have to consider that people that are having trouble with their camper are probably not going to write a positive post. They want to get other members opinions on the problem they are haveing and posible solutions that they may be able to give. I also use the Good Sam forum and read posts from members about problems they are haveing with other brand campers. That being said NO ONE IS HAPPY WITH THE REDUCTION IN THE LENGHT OF THE WARRANTY.

Do your homework,and good luck with your search for the perfect camper for you.

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Old 01-26-2013, 09:22 PM   #10
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First off please let me say thank you to those that have replied. Because of the field I work in I'm familiar with negative comments when people are dissatisfied so I do take into consideration that when people are experiencing issues with a product they don't have positive things to say, however on this forum the dissatisfaction seemed a little overwhelming with negativity and though I can appreciate that it stemmed from everyone being upset with the change in warranty, it didn't seem to affect those people as they already had their units with the old warranty in place. Having said that it did bring out a lot of issues and dissatisfaction with the CR brand. To us it seemed more than what would be considered normal.

Thanks


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